Agoda - Senior Network Operation Engineer (Bangkok based)
Requirements
• Minimum of 5 years of network operations experience. • CCNA or equivalent certification required, with expert-level certifications (CCIE / JNCIE) strongly preferred. • Proven experience working with dynamic routing protocols, including eBGP, iBGP, and OSPF. • Extensive experience working in large enterprise organizations and dynamic environments, preferably with a CDN provider in the e-commerce sector. • Ability to thrive under pressure and deliver projects on schedule. • Strong interpersonal skills: self-motivated, approachable, adaptable, and possessing excellent written and verbal communication skills. • Service-oriented mindset: enthusiastic about delivering exceptional support to internal stakeholders, clients, customers, suppliers, and vendors. • Strong organizational and multitasking skills, with the ability to balance competing priorities effectively. • In-depth knowledge of WAN/LAN networking and modern IT technologies, including but not limited to transmission equipment, MPLS, Layer 2/3 technologies, routing and switching, network security, unified communications, server operations, performance optimization, virtualization, and cloud computing architecture. • Solid understanding of core infrastructure and security technologies, including DDoS protection, WAF, DNS, and load balancers. • Familiarity with Kubernetes and/or Linux operating systems is a distinct advantage. • #Bangkok #Thailand • Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Responsibilities
• Support and maintain business operations by leveraging comprehensive knowledge of switching and routing protocols. • Deploy and manage network monitoring tools to ensure proactive infrastructure visibility. • Manage global geographic DNS (GeoDNS) and Content Delivery Networks (CDN). • Proactively manage day-to-day service requests and incidents through to complete resolution. • Identify, communicate, and escalate business-impacting networking issues, perform troubleshooting and root-cause analysis, and follow through to resolution. • Collaborate closely with engineering teams to ensure consistent communication, maintenance procedures, troubleshooting practices, and knowledge sharing. • Maintain comprehensive documentation of all work procedures and facilitate effective knowledge sharing across the team.
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