GHX - Customer Success Manager, III

• Minimum of 2 years working in Customer Success role at GHX or, • Minimum of 4 years working in a SaaS Customer Success, Consulting, Sales, Solution Specialist, or equivalent role within the healthcare or healthcare adjacent field. • Bachelor’s degree in business or a related discipline or a combination of education and related experience • Experience working with and influencing customers and leadership teams. • Experience working in healthcare Supply Chain and/or for a healthcare provider or supplier; demonstrated success in building and managing strategic client relationships • Proven ability to drive elevated customer experience and deliver superior customer satisfaction in a complex environment • Willing to work remotely from home office and travel up to 50% • Deep knowledge of and user capability with GHX solutions • Experience in SaaS, materials management, purchasing, data integration, data management, GPO contracting, or Accounts Payable • CMRP, PMP or similar certification • Ability to manage special projects and assignments independently with limited direction • Proven ability to identify opportunities and risk within customer base and create plans to achieve growth or mitigate risks • Distinctive problem-solving skills; able to quickly identify underlying drivers of problems, develop hypotheses, and execute on a path to solve • Excellent written and oral communication skills; able to present analyses to varied audiences and tailor communication to the audience • Self-starter with curiosity and ability to work autonomously • Ability to collaborate across multiple teams while managing multiple projects • Operate as an empathetic team player, contributing to team objectives, displaying trust and mutual understanding, accepting feedback, and handling disagreement constructively • Detail-oriented and thorough • Strong customer service focus • Ability to manage large and varying workload effectively without support to overcome obstacles and meet deadlines. • Strong interpersonal skills with a positive attitude and an ability to engage with customer’s business and technical staff • The compensation for this role is: $74,000-  $98,000 • The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary based on various factors, such as the candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us  here: https://www.ghx.com/about/careers/ • GHX: It's the way you do business in healthcareGlobal Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. • GHX: It's the way you do business in healthcare • GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. • It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. • DisclaimerGlobal Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. • Disclaimer • Read our GHX Privacy Policy