Aledade - Sr. Analyst, Workforce Planning
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Requirements
• High school diploma • Minimum 4 years workforce planning experience in a call center environment • Advanced knowledge of call center/telephony platforms (Five9 preferred), Tableau, or similar BI tools; Experience building and maintaining scalable BI data models • Strong working knowledge of Snowflake and SQL query optimization • Ability to architect accurate, complex reports and dashboards with attention to detail • Ability to translate technical data into meaningful business outcomes for leadership • Advanced analytical, forecasting, and problem-solving skills • Ability to manage multiple, complex reporting tasks in a fast-paced environment • Experience automating reports and streamlining manual processes • Bachelor’s Degree • Prolonged periods of sitting at a desk and working on a computer • $30 - $38 an hour • Hourly Range: $30.00 to $38.00 an hour base + bonus + equity • Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience.
Responsibilities
• Data Architecture & Modeling • Lead the design, generation, and maintenance of complex performance reports and dashboards (daily, weekly, monthly) to track key metrics across Patient Solutions • Lead the development of complex Tableau data models, calculated fields, and performance-optimized visualizations tailored to cross-functional business needs • Partner with Data Engineering to extract, transform, and model data within Snowflake; develop optimized SQL queries to support scalable analytics solutions • Data Analysis & Reporting • Conduct advanced trend analysis, forecasting, and root-cause diagnostics to provide strategic, actionable insights to improve efficiency and outcomes • Oversee data validation processes and establish standards to ensure accuracy, consistency, and reliability across all reporting • Provide high-level end-user support for reporting tools, including troubleshooting complex issues and assisting with data access questions • Collaboration & Process Improvement • Collaborate with stakeholders to understand and define advanced reporting requirements and optimize reporting outputs • Standardize and document reporting processes, establish best practices, and define data architecture to support consistency across teams • Spearhead the automation of manual reporting processes and improve efficiency through the advanced use of tools and data pipelines • Lead pilot reporting for new initiatives and drive process improvements
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