1password - Senior Manager Implementation and Onboarding

• 8+ years of experience in post-sale SaaS roles such as Implementation, Professional Services or Solutions Engineering, • 4+ years of people management experience, with demonstrated progression to managing managers and/or multiple distinct technical functions • Proven experience leading both IC technical teams and specialized technical roles (e.g. Professional Services or TAMs) • Track record of successfully supporting customers across segments in complex, security-focused technical environments • Experience implementing repeatable service delivery models • Experience influencing and improving the full customer lifecycle, including sales handoff, onboarding, adoption, renewal, and expansion motions • Strong familiarity with security, identity, or IT administration domains strongly preferred • Bonus: Hands-on experience with 1Password or another password manager • Leadership & Team Development • Demonstrated ability to build, scale, and lead multi-layered, high-performing technical onboarding teams • Experience leading through organizational change, driving adoption of new roles, processes, and tools • Experienced in managing managers and senior ICs, including succession planning and leadership development • Sets and reinforces clear standards for technical excellence, customer engagement quality, and accountability • Skilled in organizational design, role clarity, and capacity planning across multiple teams • Comfortable acting as a senior escalation point for complex customer and organizational challenges • Data & Technical Acumen • Strong technical foundation with the credibility to guide, challenge, and mentor senior technical professionals in program management and implementation • Understanding of technologies such as SSO, SCIM, directory services (AD, Okta, Azure AD), APIs, CLI tools, and SaaS architectures • Strategic, data informed decision maker who can identify trends, risks, and opportunities at scale • Able to translate technical and customer signals into organizational strategy, investment priorities, and roadmap feedback • Experience defining success metrics and operating rhythms for technical deployment and onboarding teams • Ability to troubleshoot integrations, API’s or automation workflows • Customer & Cross-Functional Collaboration • Senior, trusted partner to Customer Success, Sales, Sales Engineering, Technical Account Management, Support, and Product leadership • Able to align stakeholders across functions and levels, including executive audiences • Customer centric leader with a strong focus on value realization, long term relationships, and scalable outcomes • Navigates ambiguity with confidence and drives clarity through influence rather than authority • Communication & Enablement, & Influence • Excellent written and verbal communication skills, with strong executive presence • Confident representing the technical post-sale organization in leadership forums • Able to clearly articulate risks, tradeoffs, and recommendations • Champions enablement, documentation, and shared learning across teams and functions • What you can expect: • Learn & Build Context • Develop deep expertise in the 1Password product, customer use cases, and security ecosystem • Understand how success is measured across Implementation, Solutions Architecture, and Customer Success • Build strong relationships with senior internal partners and stakeholders • Lead & Develop the Team • Lead and develop the IC’s and managers • Establish clear expectations, success metrics, and growth paths across roles • Drive hiring strategy, onboarding excellence, and long term talent development • Foster strong team rituals, communication norms, and knowledge-sharing systems • Own Strategy, Execution, & Outcomes • Define and evolve engagement models, processes, and playbooks • Ensure consistent, high quality technical engagement across all customer segments • Align resources, skills, and priorities to customer needs and business goals • Promote and model a “working out loud” approach to transparency and alignment • Support Customers & Escalations • Act as a senior escalation point for high impact, high risk, or complex customer situations • Partner with cross-functional leaders to drive resolution and maintain customer trust • Ensure learnings from escalations inform process improvements and enablement • Reporting & Visibility • Provide leadership with clear visibility into customer health, adoption trends, and risks • Deliver insights and recommendations that influence strategy and investment decisions • Represent the voice of technical post sale teams in planning and prioritization discussions • Create a culture of accountability and ownership • USA-based roles only: The annual base salary for this role is between $129,000 USD and $187,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. • Canada-based roles only: The annual base salary for this role is between $127,000 CAD and $169,500 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. • At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. • This posting is for an existing vacancy. • At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. • You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. • How we work with AI • We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. • This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. • Our approach to work • We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. • For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. • Note: All go-to market roles will have an in-person onboarding in Toronto.