Zocdoc - Senior Manager, Talent Operations

• Tooling & Systems • Tooling & Systems • Own and optimize our recruiting tech stack (Gem, Greenhouse, BrightHire, etc), ensuring tools are configured to support how the team actually works - not fighting the tools to make process fit • Identify gaps in the stack, evaluate and recommend new tools or integrations, and manage vendor relationships • Build and maintain integrations between systems so data flows cleanly across the recruiting lifecycle • Knowledge Management • Design and build a knowledge management system for the TA team - playbooks, SOPs, onboarding materials, and process documentation that scales as the team grows and evolves • Keep documentation current as tools and processes change; make it the source of truth, not a graveyard of outdated docs • Data & Analytics • Data & Analytics • Partner with TA Leadership and the People Analytics team to build recruiting dashboards and define the metrics that matter - pipeline health, time-to-fill, source effectiveness, quality of hire, and funnel conversion • Ensure data integrity across systems so reporting is trustworthy and self-serve for TA leaders and business stakeholders • Turn data into recommendations - not just reporting, but surfacing what the numbers mean and what to do about it • Process & Compliance • Continually assess and streamline recruiting processes end-to-end to improve efficiency and candidate/hiring team experience • Partner cross-functionally (Legal, People Systems, Total Rewards) to implement new processes and ensure compliance with internal policy and employment law • Collaborate with TA managers and leaders to standardize processes globally • Team Leadership • Team Leadership • Manage and develop a team of 2 Recruiting Coordinators, with the team growing over time as the function scales • Set the standard for how operations work gets done - rigorous, documented, and built to last beyond any one person • You’ll be successful in this role if you have… • 6-8+ years of experience in Talent/Recruiting Operations, People Operations, or a closely related function, with a track record of building an operations function from scratch • Deep, hands-on experience configuring and administering an ATS (Greenhouse strongly preferred) and sourcing/CRM tools (Gem or similar); BrightHire or interview intelligence tooling a plus • Proven experience building dashboards and recruiting metrics/reporting, ideally in partnership with a data or analytics team • Experience managing or mentoring a coordination team • Strong project management skills - you can run multiple workstreams simultaneously and bring cross-functional stakeholders along • Comfortable operating as both an individual contributor and a people leader; you don't need a large team to make an outsized impact • Experience working in a fast-paced, global organization and adapting to shifting priorities • Excellent documentation instincts - you write things down so the team doesn't relearn the same lessons twice • Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.