mainspringenergy - Mainspring Energy - Associate Operations Support Specialist II

Remote - PT (Pacific)4w ago

Remote Mid NA Support Specialist Associate

Requirements

• A Bachelor's degree in a related field is preferred • Previous experience in operations, dispatch, or customer support roles • Basic technical aptitude; prior experience with dashboards or similar systems is a plus • Familiarity with troubleshooting hardware and software systems and technology • Ability to follow detailed instructions and processes • Strong problem-solving skills with a focus on execution • Attention to detail and the ability to work independently • Ability to manage multiple tasks and prioritize in a fast-paced environment • Willingness to provide flexible shift coverage, supporting team members during vacations or absences

Responsibilities

• Learn and understand novel electro-mechanical hardware systems and operations • Monitor system alerts and notifications during assigned shifts • Follow established troubleshooting protocols to address issues • Execute problem-solving actions based on provided flowcharts • Restart hardware systems or escalate issues to senior engineering staff as needed • Maintain detailed logs of alerts and actions taken • Ensure all issues are resolved within the allotted time or escalated appropriately • Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed