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Jobs(26,670)/Associate Role(597)/finni-health (8) - Practice Support Associate

finni-health - Practice Support Associate

Remote - ET (Eastern)1w ago

Remote Junior NA Associate Support Specialist Slack Zendesk Jira Salesforce Documentation

Requirements

• 1–2 years of experience in operations, administration, or customer support—ideally in a healthcare or service-oriented environment. • Highly organized, detail-obsessed, and able to juggle multiple tasks without letting anything fall through the cracks. • Clear, professional communicator across channels like email, Slack, and Google Meet. • Self-starter who thrives in an ambiguous, evolving environment and takes ownership to solve problems proactively. Previous startup experience is a plus! • Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow) required.

Responsibilities

• Serve as a day-to-day point of contact for practice owners—answering questions, providing updates, and reinforcing workflows. • Be the subject matter expert in using our tools, proactively and resourcefully researching and resolving issues before escalating to internal teams. • Respond to support tickets within defined SLAs, using internal documentation and escalating issues when needed. • Take the lead in developing and updating our internal knowledge base to empower users. • Collaborate with internal teams—RCM, Clinical Success, HR, Recruiting, and Product—to resolve outstanding issues and keep provider records current.

Benefits

• Health insurance • Paid Time Off (PTO) • Are you a detail-oriented operations professional who thrives in fast-paced environments and enjoys supporting others? Join us in supporting ABA providers!

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