vetcove - Vet Clinic Support Associate

Remote - USA *$55k - $75k+ Equity3mo ago

Remote Junior NA Higher Education Associate Support Specialist Intercom

Requirements

• Experience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required. Knowledge of intercom and/or experience with other chat platforms is strongly preferred. • 1 year of relevant, customer facing work experience • 2 Year Associates Degree or 4 Year College Degree • Excellent written and verbal communication skills • Patience and compassion when handling difficult situations

Responsibilities

• Support existing Vetcove users by responding to user inquiries via live chat, email, and phone in a timely manner • Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner • Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools • Work with vendor and industry partners to streamline communication and alerts between systems • Help to continuously develop and expand processes in order to streamline support workflows • A strong desire to learn and help our customers succeed • A positive attitude and one-for-all team mentality and excellent collaboration skills • Tech/start-up work experience is a plus but not required

Benefits

• 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Monthly team events • The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. • In addition to base compensation, Vetcove offers a comprehensive benefits • package. Please refer to the “Benefits (Full Time Roles)” section above for more details.