Runway - Creative Support Specialist (contract)

• 1-3 years in customer support, operations, or related role • Strong written communication skills (clear, empathetic, efficient) • Quick learner with ability to master complex creative software • Data-driven mindset for identifying patterns and opportunities • Comfortable with high-volume ticket environments • Interest in AI/automation and process optimization • Creative problem-solving abilities • Expertise and/or interest in the creative space, AI or both • Ability to thrive in an autonomous, fast-paced environment with minimal supervision to get things done • For your application: • During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built - and that starts now! As part of your application, instead of a cover letter, we ask that you try out the Runway product, specifically build a custom workflow. • Build a Custom Runway Workflow: • Review these resources: • Build a workflow based on your own creative idea or theme. • Your workflow should include at least 3 steps • Think about a real creative problem someone might solve with Runway • Submit in the application: • Screenshot of your completed workflow • Brief description (3-4 sentences): What's your creative concept? What does your workflow accomplish? Who would use this? • Note: Free accounts can build workflows but can't run them - that's fine! We want to see your ability to learn the product and think creatively about how customers might use it. • Note: • Working at Runway • Working at Runway • Great things come from great teams. We’d love to hear from you. • We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply.