ShipBob, Inc. - Area Manager, Fulfillment Operations

• Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE). • Review weekly work forecasts and identify productivity requirements to meet overall building objectives. • Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals. • Own operational metric reporting, including, but not limited to, VCPO, UPH, OPH (Batch, Labelling, Pick, Pack), on-time receiving and shipping, merchant SLA’s and Injury Rate. Identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards. • Responsible for ensuring teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed so they can best perform in their roles. Assign tasks, provide coaching and accountability, and motivate team towards achieving performance goals. • Develop Lead talent ensuring Lead associates are provided necessary tools, training, and resources to meet standards. • Actively foster employee engagement onsite by participating in activities, events, and programs that contribute to workplace culture, a positive work environment and employee wellbeing. • Review and approve associate timecards daily. • Serve as the contact for escalated issues, with the ability to mitigate risk and resolve quickly and effectively. • Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. • Supervises daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures. Maintains compliance with hygiene and contamination control standards and promotes a culture of accountability among associates. • Additional duties and responsibilities as necessary.