telus-digital - Senior Product Strategy Manager (CXAI)
Requirements
• 8 - 12 years of experience in product management, program management, or a closely related discipline within large enterprise environments • Demonstrated experience leading centralized PMO or product operations functions — managing intake, governance, and cross-functional delivery • Track record of activating partnerships or launching products end-to-end in a complex stakeholder environment • Strong executive presence; comfortable presenting to and aligning SLT, commercial, and operations leadership • Experience working across GTM, commercial, marketing, and ops functions to drive product activation outcomes • Highly organized and structured — able to manage multiple workstreams, track dependencies, and maintain momentum across teams • Strong written and verbal communicator; able to synthesize complex programs into clear narratives and actionable deliverables • BPO, contact center, CX technology, or enterprise SaaS background strongly preferred • Experience with pilot design, partner onboarding, or enterprise deployment programs is a strong asset • Familiarity with AI, automation, or workforce management platforms • Experience in a management consulting or business transformation environment • Exposure to revenue operations, commercial enablement, or channel partner programs
Responsibilities
• Lead end-to-end activation of new vendor partnerships and internal tools — from scoping and evaluation through GTM and post-launch • Own the product strategy roadmap (6/12/18/24-month horizon) developed in collaboration with BD, commercial, GTM, ops, and product marketing teams • Lead SLT-level updates and cross-functional working sessions; bring structure, visibility, and momentum to complex programs • Partner with product marketing to develop sales collateral, enablement materials, and external-facing content • Work with commercial and finance teams to ensure commission structures, pricing logic, and revenue recognition are set up correctly for new products • Collaborate with operations teams to validate use cases, surface requirements, and ensure new products address real frontline needs • Identify and secure a CX account for pilot; define pilot scope, success metrics, and exit criteria • Build and maintain a product catalog and toolkit (playbooks, one-pagers, onboarding guides) to enable internal teams • Establish and manage the PMO intake and governance process for new product and partnership requests across business units • Mentor and coach the PM on the team; model best practices in product thinking, stakeholder management, and structured delivery
Benefits
• United States $117.6K – $147K • Offers Bonus • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please enter your full legal name • Where are you currently located? • or drag and drop here • Prefer not to say • Not represented here • Prefer not to say • Black/African descent • Hispanic/Latino/Latinx (ex. Identify as Hispanic or Latino with ties in Latin America, and can be of any race) • Indigenous (ex. Aboriginal Australian, Alaska Native, First Nations, Native American, Native Hawaiian, Samoan) • Middle Eastern/North African • White/European descent • Prefer not to say • No, I don't have a disability • Yes, I have a disability • Prefer not to say • I acknowledge that I have reviewed and agree to TELUS Digital's Recruiting Privacy Policy regarding the processing of my personal data for recruitment purposes. • Note: The consent period lasts for 2 years • Recruiting Privacy Policy
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