ShipBob, Inc. - Senior AI Product Builder - Sortation Technology
Requirements
• Hands-on experience with the AI development toolchain (e.g., Claude Code, Driver.ai, Cursor, Replit, V0, Figma AI). • Working knowledge of TypeScript, React, or Python — enough to debug AI-generated code and understand what the Engineer is reviewing. • Experience with warehouse management systems, order management, carrier integration, or fulfillment operations at scale. • Prior experience transitioning a product team from traditional SDLC to an AI-native operating model. • ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $151,080 – $251,800. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.
Responsibilities
• Own the full product loop independently: AI-augmented discovery → story/spec → prototype → production PR → outcome measurement. You are accountable for the outcome, not just the handoff. • Conduct customer discovery and use AI tools to synthesize research across tickets, interviews, behavioral data, and competitive signals. • Demonstrate deep functional and technical knowledge of owned products end-to-end. Demo to merchants and partners; understand competitive landscape and key differentiators. • Use AI tools to analyze product metrics, identify usage patterns, and surface anomalies. Define success metrics and kill thresholds at spec time without coaching. • Maintain a prioritized roadmap ranked by impact × speed. Use AI tools to synthesize competitive intelligence, market trends, and customer insight into strategic inputs. • Evaluate whether a proposed solution fits ShipBob's architecture without Engineering translation. Understand service boundaries, data structures, and how merchant and partner API usage shapes data contracts. • Route changes through prototype-then-PR. Write clear story/specs and review AI-generated code before raising. PR promotion rate improves consistently. • Set experiment hypotheses with explicit kill thresholds. Make day-7 rollout/kill decisions on AI-surfaced data. • You'll apply this builder model to one of ShipBob's most operationally critical product surfaces – Sortation Technology. • Translate merchant, marketplace, and channel requirements into sortation capabilities across the fulfillment lifecycle. Sortation performance shapes outcomes for DTC, marketplace, B2B/retail, and returns flows: on-time shipping, marketplace and retailer routing-guide compliance, inventory accuracy, and accurate returns disposition. Sequence the roadmap around the highest-impact pain points. • Close the gap between system signals and physical reality across every sortation surface. Sortation failures show up as merchant-visible defects: late shipments, mis-sorts, missing tracking events, mis-routed returns, and inventory inaccuracy at stowing. Build the tooling, workflows, and verification signals that prevent them. • Partner with Operations to turn product into adoption. Work directly with FC, Sort Center, Inbound, and Returns leadership, alongside Process Engineering and Transportation. Translate new tools into standard operating procedures and measurable performance improvement across every sortation surface — from manual sort to future automated unit sorters. • Move the metrics that define sortation performance — outbound execution SLAs (Click-to-Collect, Mis-sort Rate, Container Audit Defect Rate), inbound rebuild outcomes (drop-to-stock, SLA adherence), B2B compliance (SLA, load accuracy, retailer routing-guide compliance), and returns processing (cycle time, disposition accuracy).
Benefits
• Medical, Dental, Vision & Basic Life Insurance • Paid Maternity/Parental Leave Program • Paid Holidays & Flexible Time Off Program • Paid Sick Leave • Wellness Days (1 day/quarter) • Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ • See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) • We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. • Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. • Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). • ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. • At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers. • We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.
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