ShipBob, Inc. - Senior AI Product Builder
Requirements
• Hands-on experience with the AI development toolchain (e.g., Claude Code, Driver.ai, Cursor, Replit, V0, Figma AI). • Working knowledge of TypeScript, React, or Python — enough to debug AI-generated code and understand what the Engineer is reviewing. • Experience with warehouse management systems, order management, carrier integration, or fulfillment operations at scale. • Prior experience transitioning a product team from traditional SDLC to an AI-native operating model.
Responsibilities
• Own the full product loop end-to-end: AI-augmented discovery → story/spec → prototype → production PR → outcome measurement. You are accountable for the outcome, not just the handoff. • Own ShipBob's MCP server and merchant-facing chat capabilities end-to-end. Define the agent surface, ship the integrations, measure adoption. • Run customer discovery yourself; use AI tools to synthesize research across tickets, interviews, behavioral data, and competitive signals. • Demonstrate deep functional and technical knowledge of owned products end-to-end. Demo to merchants and partners yourself; understand competitive landscape and key differentiators. • Use AI tools to analyze product metrics, identify usage patterns, and surface anomalies. Define success metrics and kill thresholds at spec time — without coaching. • Maintain a prioritized roadmap ranked by impact × speed. Use AI tools to synthesize competitive intelligence, market trends, and customer insight into strategic inputs. • Evaluate whether a proposed solution fits ShipBob’s architecture without Engineering translation. Understand service boundaries, data structures, and how merchant and partner API usage shapes data contracts. • Route changes through prototype-then-PR. Write clear story/specs and review AI-generated code before raising. PR promotion rate improves consistently. • Set experiment hypotheses with explicit kill thresholds. Make day-7 rollout/kill decisions on AI-surfaced data. • Participate in architecture reviews alongside Engineering as the product judgment seat — the person making the build-vs-buy-vs-defer call on the room’s behalf. • Your first 90 days: • Days 1–30 — Map the domain. Understand the ShipBob operating and commercial mode, examine the ODM codebase, anchor on the purpose and value of the domain, and stakeholder conversations to triangulate the top three active bets. Demo a throwaway prototype back to the pod. • Days 30–60 — Ship your first PR. Small and safe is fine. The point is proving the loop, not the size of the change. • Days 60–90 — Make a real call. Define and instrument the metric for one real bet, with the kill threshold set at spec time. Make at least one rollout-or-kill call on the data, in front of the team.
Benefits
• Medical, Dental, Vision & Basic Life Insurance • Paid Maternity/Parental Leave Program • Paid Holidays & Flexible Time Off Program • Paid Sick Leave • Wellness Days (1 day/quarter) • Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ • See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) • ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $151,080 - $251,800. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.
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