deaa6ad2-d184-436b-b69e-17f761da1d94 - Specialty Care Navigator, Substance Use Disorder (SUD)
Requirements
• Mental Health Licensure required: LCSW, LMFT, LPC with 2+ years of experience in substance use disorder (SUD) clinical care. • Proficiency in motivational interviewing, triage, ASAM criteria and various levels of care and best practices for SUD. Excellent listening, written, and verbal communication skills. • Ability to work effectively with diverse populations and a commitment to embracing diversity and inclusion. • Motivated to provide a high-touch, supportive experience for clients. • Comfortable using various computer platforms, learning new systems, and efficiently handling tech-related tasks. • Capable of managing multiple tasks and switching contexts efficiently. • Embraces new challenges and opportunities for development, continuously seeking to enhance professional skills and contribute to organizational growth. • SUD licensure or certifications
Responsibilities
• Schedule: Monday - Friday 11:30am-8:00pm ET, or the equivalent in your respective time zone (i.e., 8:30am-5pm PT, 9:30am-6pm MT, 10:30am-7pm CT) • Conduct outbound calls, including triage calls and follow-up calls with individuals interested in or referred for substance use disorder treatment, demonstrating advanced skills in engagement and relationship-building. • Engage with members using advanced clinical techniques to assess their needs, provide comprehensive information about treatment options, and make informed recommendations for care. • Independently coordinate appointments, referrals, and follow-up care, ensuring a seamless and high-quality care experience for members, including managing complex cases. • Apply advanced psycho-education, motivational interviewing, and evidence-based practices to support members in setting and achieving their goals for reducing/eliminating substance use and enhancing recovery. • Utilize in-depth knowledge of substance use disorders, ASAM levels of care, and various SUD treatments (e.g., contingency management, MAT, detox) to provide expert guidance and support. • Provide sophisticated in-the-moment support, crisis intervention, and safety planning for clients facing urgent or high-risk situations, utilizing advanced clinical judgment. • Maintain detailed and accurate records within an EHR and other systems, ensuring comprehensive documentation and tracking of client progress and interventions. • Identify and resolve complex issues that may disrupt care, employing advanced problem-solving skills and resourcefulness. • Collaborate effectively with multi-disciplinary teams, including care support, provider operations, and benefits/billing, to ensure integrated and efficient client care. • Actively participate in staff meetings, case consultations, and ongoing training to continuously enhance clinical skills and knowledge. • Adhere strictly to confidentiality, compliance, and ethical standards as outlined by organizational policies. • Provide support and coverage to other SUD Clinical Navigators, offering guidance and assistance as needed to ensure team cohesion and effectiveness. • What success looks like: • High member satisfaction and positive outcomes • Effective case management and timely coordination • Achievement of member goals and resolution of barriers • Successful crisis intervention and accurate documentation • Strong collaboration with interdisciplinary teams • Active participation in professional development
Benefits
• $33.33 – $42.31 per hour • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Month...JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecember • Year...202720262025202420232022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920191919181917191619151914191319121911191019091908 • Which unrestricted clinical mental health license do you hold? (LCSW, LPC, LMFT, or equivalent) • Please enter your NPI number or confirm that you can obtain one prior to employment • How much transition time will you need to be able to start a new role? • Please provide your mailing address which will be used for geographic compensation alignment, commute confirmation, and onboarding upon employment. • To keep your interview experience seamless and distraction-free, we use an AI Notetaker to record and transcribe our interviews. This helps interviewers focus fully on the conversation and ensures your responses are captured accurately. The recording will only be used internally for evaluation. If you would prefer not to be recorded, you can opt out on this page. Opting out will not impact your candidacy in any way. • Yes, I consent to be recorded • Opt out of recording • Yes, I currently need visa sponsorship • Yes, I may need a visa sponsorship in the future • No, I do not and will not need a visa sponsorship • I am unsure and will discuss in the interview • I don't wish to answer • I prefer to self-describe • No, I am not a veteran or active member • Yes, I am a veteran or active member • Bisexual and/or pansexual • White or European • Southeast Asian • Native Hawaiian or Pacific Islander • Middle Eastern or North African • Indigenous, American Indian or Alaska Native • Hispanic, Latinx or of Spanish Origin • Black or of African descent • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the Black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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