miter - Strategic Customer Success Manager
Requirements
• 6+ years in customer success, account management, consulting, or a fast-growing services/ops role — ideally owning enterprise or strategic accounts • Demonstrated ownership of an Enterprise book of business with a track record of strong gross and net revenue retention and expansion against quota • Experience building relationships with and presenting to C-suite and senior executive stakeholders • Experience with payroll, accounting, tax, HCM, ERP, or other financial/operational products • Strong account-planning and project-management skills; able to manage multi-month initiatives and drive them to completion • Comfort working with data (Excel/Sheets) to diagnose health, quantify value, and build the business case for expansion • Ability to understand integrations, APIs, and technical documentation well enough to unblock customers • Consistently handle escalated account situations and drive them to resolution while keeping internal executives and client stakeholders aligned. • Highly organized, detail-driven, and adaptable when things aren’t fully defined • HCM, ERP, and/or construction industry exposure (a plus) • OUR INTERVIEW PROCESS • Recruiter Pre-Screen • Hiring Manager Interview • Miter Values Interview • Final 1:1 Interview • EQUAL OPPORTUNITY:
Benefits
• Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages. • Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs. • 401(k) Retirement Plan: Company-matched contributions to help you plan for your future. • Flexible PTO: Take the time you need to recharge and be your best self. • Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents. • Learning & Development: We offer every employee an annual educational allowance to explore external professional development. • Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs. • Community: Company-wide and team-specific off-sites per year. • HYBRID VS. REMOTE APPROACH: • We believe the magic of Miter comes from working side by side. We also believe in work flexibility. For roles that are listed as hybrid, our approach is 3 days a week in the office giving us the chance to connect, brainstorm, and build stronger relationships. If you live within a reasonable commute to either our New York City or San Francisco offices, we ask that you work in our hybrid approach. • Otherwise, for roles listed as remote or in other cities where we don't have an office location, there is no requirement to work in our hybrid approach. We do travel a few times a year for onboarding, company-wide and team specific off-sites!
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