Panopto - Join Our Talent Community: Senior Strategic Account Manager, Corporate
Requirements
• Strategic Account Management skills to develop comprehensive account plans and drive revenue growth. • Experience in cultivating robust long-term strategic relationships with C-suite executives and other key stakeholders within client institutions. • Ability to proactively discern clients' overarching goals, challenges, and objectives for organizational alignment and value realization.
Responsibilities
• Develop and implement strategic account plans to drive growth for corporate clients within the Panopto ecosystem. • Lead cross-functional teams in executing these accounts with a focus on delivering measurable results aligned with client objectives. • Manage relationships with key stakeholders, ensuring their needs are met and that they feel heard throughout the account lifecycle. • Provide regular reporting to senior management regarding progress against strategic goals, including financial performance metrics and customer satisfaction levels. • Identify new business opportunities within target markets or industries for expansion of corporate accounts with Panopto solutions. • Collaborate closely with sales teams to ensure a seamless handoff from prospecting to account management stages while maintaining client relationships. • Stay abreast of industry trends and competitive landscape, adapting strategies as necessary to remain relevant in the marketplace. • Attend regular strategy meetings with senior leadership to contribute insights on corporate accounts' performance and potential areas for growth or improvement. • Maintain a proactive approach towards client retention by anticipating needs before they arise and offering solutions that enhance their experience within Panopto platforms. • Provide exceptional customer service, ensuring clients receive timely support when needed while upholding the highest standards of professionalism and integrity in all interactions.
Benefits
• Equity options mentioned as part of compensation ("We are excited to connect with passionate individuals for Senior Strategic Account Manager roles"). However, specific details about equity structure (e.g., vesting schedule) or size of stake is not given; thus it cannot be confirmed without additional information. • Remote work options are mentioned as part of the role description ("You'll work with a dynamic team, evolve your skills, and contribute to a company that values innovation and customer success"). However, specific details about remote work policies or frequency/schedule were not given; thus it cannot be confirmed without additional information. • Perks are mentioned in passing but no explicit perks (e.g., gym memberships, transportation allowances) have been stated beyond the general company culture of valuing innovation and customer success.
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