Digible - Principal, Strategic Operations

Remote - USA *$120k - $165k4mo ago

Remote Principal NA Management Consulting Principal Head of Strategy Change Management Team Leadership Executive Support Program Management Reporting

Requirements

• 5+ years of experience in strategy & operations, business operations, program management, or management consulting, with a track record of driving cross-functional initiatives in complex organizations • Strong business acumen, with the ability to connect operational priorities to key business drivers such as revenue, margin, utilization, retention, and growth • Proven experience designing and managing enterprise planning processes, prioritization frameworks, and operating cadences that connect strategy to execution • Demonstrated success driving organizational change management at scale, including implementing and ensuring adoption of new processes, tools, or operating models • Proven ability to influence, challenge, and drive accountability without direct authority, particularly across executive and senior leadership teams • Exceptional facilitation and communication skills, with experience leading executive-level discussions, guiding decision-making, and driving alignment on high-stakes topics • Strong executive presence, with the ability to command a room, navigate ambiguity, and engage senior leaders in constructive and outcome-oriented conversations • Strong organizational and program management skills, with the ability to manage multiple complex, cross-functional initiatives simultaneously • Data fluency, with the ability to translate metrics and operational data into clear insights that inform leadership decisions and prioritization • Experience operating in high-growth, agency, or professional services environments, with an understanding of business drivers such as utilization, margin, client delivery, and retention • high-growth, agency, or professional services environments • Experience designing, implementing, or evolving company operating systems or planning frameworks (e.g., EOS, OKRs, or similar), with a focus on driving adoption and business impact • company operating systems or planning frameworks • Background in management consulting or internal strategy & operations, with experience supporting executive leadership on prioritization and execution • management consulting or internal strategy & operations • Experience driving enterprise-level prioritization, planning, and execution across multiple functions, particularly in environments with competing priorities and resource constraints • enterprise-level prioritization, planning, and execution across multiple functions • Familiarity with tools such as Notion, Asana, ClickUp, Jira, or similar platforms, with the ability to translate operational needs into effective system design (tool experience is secondary to systems thinking) • Notion, Asana, ClickUp, Jira, or similar platforms • Prolonged periods sitting at a desk and working on a computer. • Must be able to lift up to 15 pounds at times.

Responsibilities

• Own & Evolve the Enterprise Operating System • Design, implement, and continuously evolve Digible’s enterprise operating system, including planning frameworks, prioritization models, and operating rhythms that connect strategy to execution. • Lead Enterprise Planning & Prioritization • Own annual and quarterly planning processes, ensuring priorities are clearly defined, aligned to business outcomes, and realistically resourced across the organization. • Drive Business-Linked Execution • Ensure all strategic initiatives are clearly tied to measurable business outcomes, including revenue growth, margin improvement, client performance, and operational efficiency. • Lead Change Management & Adoption • Drive organization-wide adoption of new planning processes, tools, and operating rhythms. Ensure leadership consistently uses and reinforces these systems, even when it requires changing existing behaviors or challenging established norms. • Facilitate Executive Alignment & Decision-Making • Lead ELT and SLT discussions with clarity and authority, guiding prioritization tradeoffs, resolving misalignment, and ensuring decisions are translated into actionable plans. • Drive Enterprise Accountability Without Authority • Ensure initiatives progress with clear ownership and accountability across the business, using influence, structure, and operating discipline rather than direct reporting lines. • Build Business-Driven Scorecards & Reporting • Develop and maintain scorecards that connect strategic initiatives and operational performance to key business metrics, including utilization, margin, retention, and growth. • How success will be measured: • Success in this role is measured by the extent to which Digible operates with greater clarity, focus, and execution effectiveness, resulting in measurable improvements in business performance and organizational health. • Increased Leadership Effectiveness & Alignment • Leadership operates with clarity, consistency, and accountability, with improved planning effectiveness, faster decision-making, and stronger alignment across ELT and SLT. • Planning & Alignment Effectiveness: Minimal mid-cycle reprioritization and consistent alignment on priorities • Improved Focus and Execution Quality • The organization consistently focuses on fewer, higher-impact initiatives and delivers on commitments with discipline and consistency. • Strategic Initiative Completion Rate: 80–90% of initiatives completed on time and as defined • Measurable Business Impact & Operational Discipline • Strategic priorities drive measurable improvements in core business metrics, including revenue growth, margin expansion, client outcomes, and operational efficiency. The organization demonstrates disciplined alignment between priorities and capacity. • KPIs: • Priority Load vs. Capacity Alignment • Business Impact Alignment: Initiatives are clearly tied to measurable business outcomes (revenue, margin, retention, efficiency)

Benefits

• Salary Range: $120k-$165k • 4-Day Work Week (32 Hour Work Week) • WFA (Work From Anywhere) • Annual Bonus Opportunities • 3 weeks PTO as well as Sick Leave and Bereavement • 11 paid holidays • 75% employer paid health benefits (Medical, Dental, Vision) • $75/month reimbursement for Physical Wellness • $75/month reimbursement for Mental Wellness • $1000/year travel fund for employees who have been with Digible 3+ years • Dog-Friendly Office • Paid Parental Leave • Monthly Social Events • Weekly Lunches and Snacks for in-office employees • HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. It’s all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness.