nava-benefits - Employee Navigator Systems Specialist (Contract, Remote)
Requirements
• Expert-level, hands-on experience configuring and managing benefit plan builds in Employee Navigator, including plan setup, contribution structures, age-banded rates, class configurations, OE activation, and census imports • Experience managing or supporting EASE-to-EN migrations, including familiarity with EASE agency transfers and an understanding of where EN and EASE differ in plan structure capabilities • Working knowledge of 834 EDI and API carrier file feeds, including setup, eligibility minimum requirements, and basic troubleshooting • Prior experience in a brokerage or benefits consulting environment working with employer group clients • Strong communication and organizational skills, with the ability to manage multiple open tickets and client builds simultaneously without dropping the ball • Nice to have: additional BenAdmin platform experience is a plus, particularly with any of the following: • ADP Workforce Now • BambooHR, Paycom, or other SMB-focused HRIS platforms
Responsibilities
• Employee Navigator Builds and Renewal Rebuilds: Own the end-to-end build and renewal process for a dedicated book of clients in Employee Navigator, including plan configuration, rate setup, eligibility rules, contribution structures, census imports, and OE activation. • EASE-to-Employee Navigator Migration Support: Manage client transitions off EASE, including agency transfer coordination, advising Client Success teams on whether to build in EASE or migrate directly to EN, and troubleshooting migration-specific issues (plan structure limitations, grandfathered rate configurations, etc.). • Peer Review and QA: Complete formal QA checks on builds before they go live, including OE testing walkthroughs and documented handoff notes to the Client Success team with instructions for carrier connections and client-facing next steps. • Reactive CS Support: Serve as the tier-2 technical resource for the Client Success team, fielding inbound questions via our ticketing system and Slack on issues like enrollment form errors, OE configuration questions, carrier connection problems, and employee record discrepancies. • Carrier File Feed Coordination: Set up and maintain 834 EDI and API carrier file feeds, verify carrier eligibility requirements are met before initiating feeds, and act as the liaison between clients, carriers, and data teams to resolve file issues. • Client-Facing Support: Join client calls when technical EN or BenAdmin expertise is needed, including troubleshooting sessions, OE kickoffs, and platform walkthroughs. • Vendor Collaboration: Partner directly with Employee Navigator support and other BenAdmin vendors to resolve platform limitations, escalate issues, and stay current on system capabilities. • WHO WILL LOVE THIS ROLE • A hands-on EN expert: You know Employee Navigator inside and out and can work through complex plan configurations, age-banded rate structures, class setups, and OE workflows without needing much ramp time. • A reactive problem-solver: You're energized by a mix of planned project work and same-day troubleshooting. When a Client Manager tags you with an urgent issue, you dig in quickly and communicate clearly. • A detail-oriented builder: You take QA seriously, catch the things others miss, and hand off builds with the kind of documentation that sets the client team up to succeed. • A collaborative communicator: You're comfortable asking the right questions to gather what you need, flagging blockers early, and updating the CS team proactively rather than waiting to be asked.
Benefits
• Health & Wellness: Medical insurance, including a $0 premium HDHP plan for individuals, Dental, Vision, Telehealth and Virtual Primary Care Visits, OneMedical membership, Wellhub, and a $50 monthly benefit to improve your mental or physical health. • Financial Support: Stock options, 401(k) with a $2,000 match, FSA, HSA, and access to Origin Financial. • Work-Life: Flexible PTO, 12 weeks of paid parental leave with 2 weeks of transition time, $50 monthly connectivity reimbursement, and company-paid short-term disability, long-term disability, and life insurance, with additional voluntary benefits like supplemental life, AD&D, hospital indemnity, accident, and critical illness coverage. • Professional Support: $1,000 home office setup stipend and access to an Employee Assistance Program (EAP) • Candidates from all backgrounds are encouraged to apply. We believe that solving America's healthcare problem requires leveraging America's greatest strength: our diversity. Healthcare affects everyone – and a team that includes people from all backgrounds and walks of life will be more effective at driving change than a homogeneous one. We are excited to build that kind of team at Nava.
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