Alan - 🇧🇪 Senior Customer Support Specialist - Belgium

• Train and onboard admins on Alan's product, workflows, and best practices (remote and occasionally onsite): affiliation lifecycle, payroll management, invoicing, and more • Own admin support end-to-end for your account portfolio: handle requests, investigate issues, coordinate with internal teams, and ensure timely resolution • Manage complex or sensitive conversations with admins (objections, escalations, high-stakes operational topics) with clarity and empathy • Anticipate risks (missing affiliations, payroll edge cases, invoicing issues) and prevent blockers before they impact admins • Identify recurring pain points and propose improvements: documentation, playbooks, tooling, and product feedback (with Product Specialists and relevant crews) • Contribute to team priorities depending on the period: process/tooling projects, knowledge sharing, and occasionally hiring-related work • Report on operations at the company level to ensure visibility on opportunities derived from admin insights • Collaborate closely with Key Account Managers, Pre-Sales, Customer Success Managers, and Operations to remove blockers, coordinate resolutions, and surface product/process improvements • Have a genuine passion for helping others and find joy in solving member challenges • Master Dutch and English at a full working proficiency level (written and spoken) • Navigate technology with confidence and embrace digital tools • Feel at ease connecting with members across all channels - email, visio call, and phone calls • Bring natural empathy and a calm presence to every interaction • Love taking initiative and turning ideas into action • Thrive in collaborative environments where you can both learn and share knowledge • Bonus: Already understand the Belgian healthcare system (but don't worry if you don't - we're great teachers! 😉) • For this opportunity, we are aiming to hire full time and within the B0-C0 level range https://alan.com/en/careers/a/salary-equity • Location: You must be legally eligible to work from France. • Remote work: We offer remote work flexibility, but we value in-person collaboration • 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. • If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. • If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? • Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! • 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.