Enveritas - Ops Coordinator, Asia
Requirements
• Experience with data and working across teams • Based in Indonesia • 1-2 years experience managing and conducting quantitative and qualitative research with strong data quality management knowledge is highly desirable • Bachelor's degree and excellent academic record related to development studies, economics, business, statistics, plant science, forestry, or other relevant disciplines with relevant professional experience • Strong computer skills, including proficiency in Microsoft Office and Google Docs applications, familiarity with quantitative data collection software/platforms; knowledge of Python or other programming languages beneficial but not required • Excellent verbal and written proficiency in Bahasa Indonesia and strong working proficiency in English. • Comfortable collaborating across time zones with a global team from a variety of backgrounds • Familiarity with Asia- specifically Indonesia smallholder agriculture and rural field research is an advantage • Exposure to contracts or vendor management is beneficial but not required • Willingness to travel to coffee- and cacao-producing regions across Indonesia, and occasionally to other origins • Clear track record of working in a fast-paced, multicultural team environment • Excellent communication and analytical skills; flexible problem-solving attitude • An aptitude to easily understand data, derive insights, identify bad data, and suggest improvement areas • Quick learner and effective team-player • Interest in learning more about coffee, cacao and agriculture
Responsibilities
• Data Quality Process • Monitor the quality of data collected daily and communicate issues to the respective Field Coordinators • Manage and supervise the Quality Control Officers (QCOs) in Indonesia, and review the daily QC reports, close-out and retraining materials they produce • Follow up daily with Field Coordinators to correct rejected surveys and resolve issues and monitor completed surveys and check for bad data or erroneous randomization protocols • Support close-out and finalization of data, including contextual insights about coffee and cacao regions • Manage the backcheck survey process and supervise backcheck person(s) for the country/region • Survey Delivery and Field Operations • Support the delivery of the survey collection process in Indonesia, working closely with the Country Lead and field operations team • Support the coordination of list-based verification, including Key Sustainability Clusters • Developing Tools • Test and help to design Data Quality tools and survey questionnaires using smartphones • Support customization and translation review of smallholder, list-based and backcheck surveys for Indonesia • Collaborate with the Asia Data & Insights team to develop and improve Data Quality protocols • Analysis and Insights • Prepare and share regular analysis and statistics on the progress of data collection with country teams and the Asia operations team • Contribute to analysis projects and stakeholder presentations using coffee and cacao verification data and insights • Help surface the trends and insights that enable roasters, manufacturers and other supply chain actors to make data-driven sourcing decisions • Stakeholder Engagement and Partnerships • Support the Country Lead in managing coffee and cacao stakeholder relationships in Indonesia - cooperatives, exporters, traders, farmers’ organizations, NGOs, industry associations and research institutes- by preparing materials for meetings and tracking follow-up actions • Support the Country Lead in building connections with local partners and strengthening regional partnerships • Help communicate key findings to stakeholders clearly and accurately, in Bahasa Indonesia and English • Develop deep expertise in local sustainability issues in the Indonesian coffee and cacao sectors • Training • Support the onboarding and training of Field Coordinators and enumerators; lead sessions on Data Quality • Train the Enveritas field ops team on new survey and data quality tools as they are released • Support the adaptation of training materials across different Asian origins and languages • Ad hoc Projects • Support on new initiatives with the Enveritas global team of program and field operations managers, data scientists, product managers, engineers, agronomists and industry experts • Support ad hoc special projects, which may not necessarily be related to coffee or cacao • Other duties as assigned, including outside of Indonesia
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