PointClickCare - Canada- Technical Program Manager (PEO)

• Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value. • Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow. • Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making. • Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability. • Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment. • Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared. • Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio. • AI fluency and curiosity: • Understanding of applied AI concepts • Comfort using AI tools to support analysis, documentation, and decision-making. • Awareness of responsible and ethical AI practices in engineering environments. • Travel to company Onsite -25% for eligibility • Your Key Strengths: • Proven track record delivering complex programs (SaaS, large systems) that span multiple teams and domains • (platform, product, data). • Technical fluency - you understand system architectures, APIs, integration patterns, and can engage in technical design conversations. • Systems-level thinking - you see cross-cutting dependencies and can reason about how one program impacts others. • Influence without authority - you align stakeholders, manage conflict, and build consensus across teams with different priorities. • Data-driven mindset - you define and use meaningful metrics to track health, predict issues, and drive decisions. • Bias toward action & ownership - when ambiguity hits, you drive clarity and momentum. • Excellent communication skills - able to tailor messages and status to technical teams, product partners, and senior leadership. • Passion for using technology, including AI, to improve how teams work, decide, and deliver. • You connect dots across the portfolio to drive outcome alignment and accelerate flow. • You coach teams to operate with greater autonomy, velocity, and data-driven decision-making. • You embody AI-first leadership, role-modeling intelligent ways of working that elevate how the organization learns and executes.