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griffin - Customer Success Manager

London or remote within the UK - Hybrid£50k/year+ Equity2d ago

In Office Mid EMEA Banking Fintech Customer Success Manager B2B Customer Relations Account Management Documentation Customer Retention Cross-selling Upselling Customer Success

Requirements

• 2-3 years experience in B2B customer success, account management or a related role, ideally in financial services, banking or fintech • Excellent problem-solving and project management abilities, with experience managing competing priorities while consistently delivering results • Demonstrated success in customer retention and driving account expansion • Strong relationship-building skills with experience developing trust and rapport across external and internal stakeholders • We’re hybrid-remote, and most of your colleagues will not share an office with you on a day-to-day basis. This means you should also have: • A high degree of comfort adopting new software tools for document drafting, collaboration and communication. • A love of writing - we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability (you can find out more here about how we write https://griffin.sh/how-we-write ) • WHAT WILL YOU BE DOING HERE? • As a Customer Success Manager at Griffin, you will • Build strong relationships with your customer portfolio through regular touch-points and QBRs • Collaborate with our implementation and technical teams to ensure smooth implementation and faster time-to-value • Identify revenue expansion opportunities Uncover upselling and cross-selling potential within existing accounts • Contribute and improve existing processes to optimise the customer experience • Be an advocate for customers internally, respond to issues and share product feedback

Benefits

• We are an early stage startup and we're working hard to expand our benefits package. We're planning to add to this list in the future. • 25 days off a year + winter break(we close in between Christmas and New Year) + bank holidays • Share options - so you own a piece of what we’re building • Remote-first flexibility - work from anywhere in the UK • Support with home office setup • 1:1 coaching and therapy through Oliva • Auto-enrolment into company pension scheme with Penfold • Enhanced parental leave with up to 6 months at full pay • Private medical insurance and life insurance (provided by Bupa and AIG respectively) • As a bank, we’re committed to maintaining the highest standards of security. This means that the successful candidate will need to complete background screening, and our offer will be conditional upon satisfactory review of these checks. This would include verification of right to work, criminal record, credit history, social media and professional reference checks • HOW DO I APPLY? • Are we your next move? Apply via the link below, if there's a match our Talent team will reach out to schedule an initial conversation and talk you through what happens next. • WE’RE REMOTE-FIRST • We trust people to do great work wherever they are. We hire across the UK and most of our team works remotely full-time. We have a small London office in Moorgate for those who want it, and about a third of the company is close enough to use it occasionally, but there's no expectation to be there. What matters is the work, not where you do it. • UNDER REPRESENTATION • At Griffin, we’re looking for people who instinctively vibe with our values, behaviours and mission. You’re encouraged to apply, even if your experience doesn’t tick every box. Careers, like life, can take many twists and turns. Your technical expertise and path to where you are today will stand out. We're committed to creating a place where everyone belongs and we welcome diverse perspectives, backgrounds and people who are ready to build a global platform for programmable finance • GRIFFIN BANK LTD REQUEST THAT RECRUITMENT AGENCIES DO NOT SPECULATIVELY SUBMIT CVS TO ANY EMPLOYEE OR ASSOCIATE OF OUR COMPANY UNLESS EXPLICITLY ASKED TO DO SO BY A MEMBER OF OUR TALENT TEAM. • ANY CVS SENT TO ANY MEMBER OF OUR TEAM ON A SPECULATIVE BASIS WILL NOT BE RECOGNISED AND WE WILL NOT ACCEPT LIABILITY FOR ANY FEE OR COMMISSION SHOULD WE SUBSEQUENTLY EMPLOY A CANDIDATE WHO APPLIED TO US DIRECTLY OR WAS INTRODUCED BY AN INSTRUCTED AGENCY THAT MAY ALSO HAVE BEEN SUBMITTED SPECULATIVELY BY AN UNINSTRUCTED AGENCY.