The Wilshire Group - Epic SER Provider Master File Coordinator/Project Manager
Requirements
• Demonstrated project management or project coordination experience within healthcare IT, provider operations, or Epic-related initiatives. • Hands-on experience with Epic SER provider master file processes and provider data management. • SER (Provider Master File) credentialed Provider Administration badge • Experience collaborating with Medical Staff Offices, credentialing departments, and academic or physician practice administration. • Strong understanding of provider master data, data integrity, validation, and operational workflows. • Experience coordinating cross-functional projects involving technical and nontechnical stakeholders. • Familiarity with provider lifecycle processes, including onboarding, credentialing, organizational changes, and termination. • Excellent organizational, analytical, communication, and problem-solving skills. • Proven ability to manage multiple priorities and work independently in a remote environment. • Epic certification or proficiency relevant to SER master file management, Cadence, or related Epic applications. • Experience supporting academic medical centers, physician groups, or large integrated health systems. • Knowledge of provider credentialing, privileging, and medical staff administration. • Experience with Epic provider record conversions, system implementations, or data standardization projects. • Familiarity with provider scheduling, referral routing, clinical department structures, and downstream Epic applications. • Experience establishing or improving provider master data governance processes. • PMP, CAPM, or another project management credential.
Responsibilities
• Coordinate Epic SER provider master file initiatives, including provider record creation, maintenance, validation, reconciliation, and optimization. • Support project planning, scheduling, milestone tracking, issue resolution, and communication across multiple stakeholder groups. • Collaborate with Medical Staff Offices, academic departments, credentialing, provider enrollment, clinical operations, and IT teams. • Review and validate provider demographic, organizational, departmental, specialty, and affiliation information within Epic. • Identify and resolve duplicate, inconsistent, incomplete, or outdated provider records. • Support processes for provider onboarding, transfers, status changes, and offboarding to maintain accurate master file information. • Coordinate the flow of provider data between source departments and Epic applications. • Work with operational and technical teams to establish standardized workflows for provider information management. • Support provider data conversion, mapping, reconciliation, testing, and validation for implementation or optimization projects. • Monitor project deliverables, communicate dependencies, and escalate barriers to appropriate leadership. • Develop and maintain process documentation, standard operating procedures, and provider data governance recommendations. • Support system testing, implementation readiness, go-live activities, and post-implementation stabilization.
Benefits
• Employment Type: Contract | W2 |6+ Months • Employment Type: • Travel: Based on client project requirements, could be 25% • Travel:
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