pareto-ai - AI Engagement Manager
Requirements
• 4+ years in customer-facing roles with technical buyers (Engagement Management, Strategic Accounts, Customer Success, or product-minded ML/data roles) • Experience managing complex, multi-stakeholder accounts (AI labs, model builders, or R&D-heavy orgs preferred) • Working knowledge of ML/data workflows (data labeling, evaluation, RLHF, red-teaming, or adjacent) • Demonstrated ability to lead solution design and scoping with Delivery/Ops • Experience owning or co-owning renewals, expansions, and commercial outcomes • Ability to navigate procurement and vendor ops in enterprise settings • Excellent communication across researchers, PMs, executives, and procurement • High ownership, decisiveness, and comfort in rapidly changing environments • STEM background or strong technical fluency (CS, Engineering, Stats, ML, Economics) • Experience at an AI data provider, ML infra platform, or developer tools company • Existing relationships within the AI/ML ecosystem • Experience working in R&D-driven organizations
Responsibilities
• Own Strategic Customer Relationships • Serve as the primary point of contact for a portfolio of flagship AI lab and model-builder accounts • Build multi-threaded relationships across researchers, PMs/TPMs, vendor ops, and procurement • Map complex org structures, identify champions, and uncover expansion opportunities • Act as a trusted advisor who deeply understands each customer's technical goals and roadmap • Solution Design, Scoping & Commercial Strategy • Partner with Product, Delivery, and Engineering to design solutions for Agentic AI, data labeling, evaluation, RLHF, red-teaming, and emerging workflows • Ensure strong requirements gathering, alignment on success metrics, and clear translation into operational workflows • Maintain standards for scoping, SLAs, quotes, and margins • Translate research-driven technical requirements into clear, implementable workflows with Delivery and Product • Account Health, Renewals & Expansion • Maintain living account plans outlining use cases, risks, and growth opportunities • Drive renewal processes across timing, stakeholder alignment, and messaging • Build early-warning systems for churn and coordinate cross-functional mitigation plans • Track core account metrics: retention, expansion, account health, and NPS/CSAT • Cross-Functional Collaboration • Partner with Sales on new-logo vs. expansion ownership and seamless handoffs • Work closely with Delivery to show up as a unified team to customers • Collaborate with Product/R&D to bring structured customer insights into roadmap planning • WHAT SUCCESS LOOKS LIKE • High retention and expansion across your account portfolio with minimal surprise churn • Customers who view you as a genuine thought partner, not just a vendor contact • Smooth cross-functional execution with Sales and Delivery • Repeatable, proactive engagement that surfaces risks and opportunities early
Benefits
• $180K – $230K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • What city and country will you be working from? • Where did you discover us or our open roles?
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