Multibank Group - Customer Support Specialist
Requirements
• Strong written and verbal communication skills. • Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage. • A client-first attitude with patience, professionalism, and the ability to remain calm under pressure. • Comfortable supporting clients across live chat, email, and phone. • Eligibility to work remotely from the relevant location. • Experience in customer support within Forex, fintech, brokerage, online trading, or financial services. • Familiarity with MT4, MT5, CRM systems, and ticketing platforms. • Experience supporting Chinese-speaking clients in a regulated financial services environment.
Responsibilities
• Respond to client queries across live chat, email, and phone promptly and professionally. • Provide support to Chinese-speaking clients across UK and Canada coverage hours. • Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met. • Support clients through account opening, verification, funding, and withdrawal processes. • Help clients navigate MT4, MT5, and the MultiBank-Plus platform. • Escalate complex or sensitive cases to the relevant internal team and follow through to resolution. • Keep accurate records of client interactions and contribute to knowledge-base improvements. • Follow all compliance, KYC, and data-protection requirements.
Benefits
• Work with one of the world’s leading financial derivatives institutions. • Competitive salary plus performance-based incentives. • Access to a dynamic, international, and fast-growing environment. • Strong opportunities for career progression within a global financial group. • Be part of a business committed to innovation, excellence, and long-term growth. • Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
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