• Check guests in over video. Greet arriving guests, verify ID, confirm stay details, and complete check-in using property-specific workflows.
• Navigate hotel PMS systems — including Opera Cloud, SkyTouch, and others — to locate reservations, validate guest identity, collect authorization, issue keys, and execute standard check-in steps.
• Represent the hotel brand. Communicate in a polished, warm, hospitality-grade tone. Answer common arrival questions (room access, amenities, basic policies).
• Follow structured, property-specific workflows. Each hotel has its own playbook during the pilot. Adherence matters.
• Escalate the right things to the right place.
• Urgent guest issues → on-site property staff
• Technical or workflow issues → Canary Product / Engineering
• Spot and flag unusual or sensitive situations — safety concerns, suspected fraud, compliance risks.
• Document interactions and exceptions accurately within Canary's systems.
• Hold the line on privacy, ID verification, and compliance standards. No shortcuts.
• Give structured feedback to Product and Engineering on what is friction, what is unclear, and what would make the next check-in faster or safer.