DYOPATH - Service Desk Level II Analyst (Mexico)

Remote - CT (Central)$23k - $25k1mo ago

Remote Mid NA Nonprofit QA Analyst Associate Microsoft 365 ITIL Microsoft Office

Requirements

• Education & Certifications • Associate or Bachelor’s degree in Computer Science or a related field preferred • HDI Support Center Analyst (HDI-SCA) • ITIL Foundation • Microsoft 365 Certified: Fundamentals • Microsoft 365 Certified: Endpoint Administrator Associate • 2–4 years of technical support experience, with at least 1 year in a service desk environment • Strong customer service skills with the ability to translate technical issues into simple terms • Windows operating systems • Microsoft Office • Network troubleshooting • Experience with remote support tools and technologies • Familiarity with ITIL or similar service management frameworks • Strong analytical and problem-solving abilities • Ability to manage multiple priorities and work both independently and collaboratively

Benefits

• Purpose with Passion – Our L.O.V.E. philosophy—Living Our Values Every Day—makes your work meaningful. • Purpose with Passion • Grow & Thrive – We invest in your certifications, skills, and long-term career development. • Grow & Thrive • Award-Winning Culture – We’re known for delivering top-tier IT service—and that excellence starts internally. • Award-Winning Culture • Collaborative & Supportive Team – Work with smart, driven teammates who celebrate wins together. • Collaborative & Supportive Team • Be the escalation expert solving complex technical challenges • Play a key role in improving team performance through mentoring • Make a direct impact on user productivity and experience • Gain exposure to advanced troubleshooting and cross-functional collaboration • Ready to Elevate Your IT Career? • If you’re passionate about solving advanced technical problems, mentoring others, and making a real impact, DYOPATH wants you on the team. Apply today to become our next Service Desk Level 2 Analyst! • Service Desk Level 2 Analyst • This role is open to applicants in Mexico only.