humanoid - Field Operations Team Lead / Shift Supervisor
Requirements
• Bachelor's degree in Robotics, Computer Science, Mechatronics, Engineering, or a comparable field (or technical equivalent). • 2–5 years of experience in industrial automation, robotics, or automotive integration, deployment, and development. • Strong technical understanding of mechanical, electrical, and networking systems, with hands-on experience in troubleshooting, assembly, and maintenance.Excellent problem-solving, analytical, and decision-making skills, particularly in high-pressure operational environments. • Strong communication, documentation, and stakeholder management skills, with the ability to work independently in dynamic customer environments. • Familiarity with project management and collaboration software (Confluence, Jira, etc.). • Business-fluent English. • Flexibility to support future assignments at customer sites and occasional visits to company locations in the UK and Europe. • Unrestricted right to work and live in the European Union. • Prior experience in warehouse/logistics automation, industrial robotics, or humanoid robotics deployment. • Working knowledge of a relevant local language (e.g. German). • Valid Class B (or equivalent) driver's licence. • Familiarity with software integration and sensor-based automation. • Experience with commissioning, acceptance testing, or software validation. • Experience working in complex operational environments. • Experience working directly with customers in an operational leadership role.
Responsibilities
• Supervise a team of Field Operations Associates, setting and maintaining high standards in a demanding operational setting. This is a hands-on operational and technical leadership role representing Humanoid at customer sites. • Act as the on-shift operational leader, ensuring that the appropriate tools, spare parts, and equipment are available. • Supervise standard operating procedures (SOPs) for customer sites and document learnings from field issues. • Test product releases and robot capabilities. • Diagnose hardware and software issues using logs, diagnostics, and field observations, performing maintenance where appropriate. • Collect, analyse, and interpret operational data to evaluate robot performance, identify bottlenecks, and drive continuous improvements. • Track, document, and reproduce software and hardware issues, providing clear technical feedback to engineering and product teams. • Tackle production incidents and technical issues in cooperation with service and engineering teams. • Act as the primary on-shift liaison between the deployed location and Humanoid offices.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT