InterSystems - Technical Specialist

• Essential • Knowledge of web oriented languages, including HTML, and Java script. • Experience with SQL, data analysis and database methodologies • Ability to design and write technical documents • Well versed in Internet / Intranet concepts • Experienced in client-focused interaction • Proven ability to lead and deliver results as required within specific time frames. • Good presentation and communication skills • Ability to conduct training and develop training materials • Ability to work within a team in a multi-cultural environment • Available for work outside of office hours and willingness to travel • Passion for learning new technologies and applications • Desirable • HL7 programming experience • Demonstrated ability to learn, evaluate, adapt to, propose and implement AI-augmented workflows in order to continually enhance your own, and the team’s, productivity • Experience using AI-assisted tools (e.g. copilots, summarisation tools, or chatbots) to investigate, triage, or document complex support cases, with an ability to critically evaluate and verify AI-generated outputs • Ability to construct effective prompts for LLM-based tools to (for example) extract structured information from clinical documentation, support logs, or knowledge bases • AI Competencies • AI Competencies • Practical experience using AI-powered developer or diagnostic tools (e.g. GitHub Copilot, AI log analysis, or intelligent monitoring platforms) to investigate system issues, interpret error patterns, or accelerate root cause analysis • Key Characteristics • Key Characteristics • Essential • Technical Ability: Demonstrates facility with software development, programming, and/or applications; enjoys working with and analyzing complex data and developing software solutions • Technical Ability: • Innovative Problem Solving: Ability to solve difficult problems; develops creative solutions; ability to identify key issues/problems through analysis and questions; attacks problems systematically; sees non-obvious relationships • Innovative Problem Solving: • Interpersonal Social Skills: Adapts approach to be effective working with different people; is comfortable interacting with people who are more senior or more experienced than them; is friendly, personable and engaging • Efficiency and Attention to Detail: Committed to tasks while adhering to time-line; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracy • Efficiency and Attention to Detail: • Desirable • Independence/Self-Confidence: Figures things out independently in ambiguous or unstructured situations; runs with ideas/initiatives without needing direction or supervision; is comfortable with taking risks going into a novel situation; directly addresses or raises issues of concern to him/her • Education & Training • Essential • University degree or equivalent work experience • Desirable • Experience with InterSystems technology and healthcare systems highly desirable • Knowledge of Health Information Exchange (HIE) standards and best practice • InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com. • InterSystems.com • AI Disclaimer • InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information).  InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees. • Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience.  AI tools and third-party transcription services must not be used during interviews or assessments. • Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems.  Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.