Customer.io - Senior Brand Designer
Requirements
• 7+ years of hands-on brand or visual design experience, ideally in-house at a B2B SaaS or tech company, with a record of senior-level ownership • A portfolio that shows range: brand systems, campaign work, product launch design, web and landing pages, event and out-of-home, and AI-assisted work with a clear account of your process • Expert proficiency in Figma, including building and maintaining components and libraries within a brand system, and fluency in Adobe Creative Suite • Strong typography and layout instincts, and a track record of turning complex technical concepts into clear, compelling visuals • Business acumen: you connect design decisions to company goals, make the case for creative investment, and communicate fluently with executives • The ability to manage up and lead without authority: setting expectations, surfacing risks early, and driving alignment across Marketing, Product, and Exec • Mentorship experience: you've coached other designers and raised the craft bar around you • Deep, hands-on experience with AI image and design tools in your production workflow, plus fluency across the AI creative stack (image generation, LLMs, prompt design, workflow automation) with examples of workflows, templates, or tools you've built that help others create on brand
Responsibilities
• Own brand design execution for product launches, using AI-native workflows to take concepts to launch-ready assets in days • Design website pages, templates, and components in close collaboration with our Senior Web Engineer • Develop campaign assets for digital and out-of-home advertising, produced with AI-native workflows so we can test more concepts and ship more variants • Design branded materials for events and conferences, including signage, stage graphics, and collateral • Build and maintain brand templates and libraries, including Figma libraries, prompt libraries, and custom tooling that turn our guidelines into on-brand output anyone can use • Own our AI creative stack: choose the tools, set the standards, and share what you learn with Brand Studio and the wider company • Enable teams across the org through workshops, playbooks, and guardrails that keep AI-assisted work on brand • Translate briefs from Product Marketing and Demand Generation into creative concepts, executed end to end • Partner with Product Design to keep brand and product expression aligned • Mentor designers on the team, give clear critique, and raise the Design Craft bar across Brand Studio • Work with Brand Studio leadership and senior stakeholders on priorities, tradeoffs, and the business case for creative investment
Benefits
• We believe in transparency. Starting salary for this role is $128k–$160k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. • $128k–$160k USD • We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave, unlimited PTO • Our Process • No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. • 30-minute Zoom with a Recruiter • 45-minute Zoom with the Head of Brand Studio • 30-minute Zoom with a cross-functional leader • 45-minute Zoom portfolio review and design exercise with Brand Studio • All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. • Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. • Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected]. • Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
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