Carrot - Telemedicine Registered Nurse (RN), Consultant

• Serve as the first clinical reviewer of inbound member messages, triaging for urgency, escalating to a physician when needed, and routing non-clinical threads to the appropriate support team. • Deliver member education on menopause staging, hormone therapy, preconception health, metabolic health, and medication administration. • Review and triage incoming lab results, escalate critical findings per protocol, retrieve outside records, and coordinate specialist referrals. • Manage pharmacy callbacks and prior authorizations in coordination with the care team. • Document all clinically relevant interactions same-day, create tracked internal tasks with named owners, and follow established escalation pathways. • Maintain active NLC multi-state licensure, complete required credentialing and onboarding, and adhere to HIPAA, continuing education, and liability coverage requirements. • Contribute to chart audits and clinical protocol feedback as the telemedicine program scales. • What Success Looks Like  📈 • What Success Looks Like • In your first 12–18 months, you will have: • Established a consistent record of accurate, protocol-aligned triage with appropriate physician escalation and no missed critical lab values. • Maintained same-day documentation and timely lab follow-up, with no outstanding credentialing or compliance gaps. • Delivered high-quality member education across menopause, preconception, hormone therapy, and metabolic health topics, reflected in strong member experience results. • Managed care coordination workflows reliably within your coverage window, including referrals, records retrieval, prior authorizations, and pharmacy callbacks. • Contributed to chart audits, protocol feedback, and quality improvement as the telemedicine program scales. • You likely have: • An active, unrestricted RN license with NLC (Nurse Licensure Compact) multi-state privileges, in good standing, plus an ADN or BSN from an accredited program (BSN preferred). • A minimum of 3 years of active RN clinical experience, with meaningful experience in women's health, reproductive health, OB/GYN, fertility, endocrinology, or menopause care. • Demonstrated nurse triage experience, including assessing urgency, applying protocol, escalating appropriately, and recognizing critical lab values. • A clear understanding of RN scope of practice and sound judgment about when to escalate. • Strong written communication for asynchronous messaging and a strong phone presence for symptom assessment and instruction. • Proficiency with EHR and telehealth systems, secure messaging, and e-fax workflows. • Familiarity with HIPAA and applicable telemedicine privacy, security, and regulatory requirements. • The ability to commit to scheduled shifts within the Monday-Friday, 8:00a-6:00p CST coverage window, with a HIPAA-compliant, private home workspace and reliable internet.