Customer Success Enablement Manager

magicschoolRemote - USA *$110k – $120k+ Equity6d ago

Remote Mid NA Artificial Intelligence Software EdTech Customer Success Manager Product Marketing Reporting CSM Gong Cross-functional Collaboration

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Requirements

To be successful in this role, you’ll bring the following experience and qualifications:
Proven experience within a high-growth SaaS or technology company, preferably in the EdTech industry.
Deep domain knowledge and demonstrated success supporting Customer Success strategy and enablement, with a clear focus on adoption, retention, and expansion.
Proven track record in executing GTM strategy, including defining the Customer Journey and driving implementation of CS engagement methodologies.
Demonstrated ability to scope, define, and manage cross-functional projects, including setting measurable goals and tracking early metrics for success.
Strategic systems thinker, capable of defining strategic frameworks that scale with the business.
Strong analytical skills, capable of translating Gong data and other insights into actionable GTM decisions.
Exceptional cross-functional collaboration and influence skills, effective at driving alignment without direct authority.
Ability to structure and implement processes (e.g., planning, feedback loops) to bring consistency to a fast-paced environment.
Application Notice: Priority Deadline and Review Start Date
Please note that applications for this position will be accepted until 2/16 EOD - applications received after this date will be reviewed on an intermittent basis. While we encourage early submissions, all applications received by the priority deadline will receive equal consideration. Thank you for your interest, and we look forward to reviewing your application.

Responsibilities

In this role, you will be responsible for driving towards the following outcomes:
Scalable Program Design: Develop and standardize multimodal enablement programs (live, self-serve, and role-play) to ensure consistent execution and high-impact skill development across all CSM tiers.
Data-Driven Insights: Analyze CSM performance data and feedback to surface operational patterns, reporting actionable insights and strategic recommendations to leadership.
Cross-Functional Readiness: Partner with Product and Marketing teams to translate new features into actionable workflows, ensuring the CS org is fully prepared for product launches and seasonal peaks (e.g., Back-to-School).
Strategic Leadership Frameworks: Strengthen CS management capabilities by implementing consistent leadership rhythms, account review structures, and strategic decision-making frameworks across regions.
Performance Optimization: Collaboratively identify skill gaps and performance breakdowns with CS Leadership to design and deploy rapid, targeted training interventions that stabilize execution.

Benefits

Work on cutting-edge AI technology that directly impacts educators and students.
Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.
For full time employees:
Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.
Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.
Every employee is offered generous stock options, vested over 4 years.
401k match & monthly wellness stipend.
Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.
Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.
Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.
Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.
Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.
Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.