wealth-com - Account Manager, Institutional

New York, United States, Hybrid$120k - $150k+ Equity1mo ago

Remote Senior NA Wealth Management Banking Account Manager Advisor Account Management Records Management Cross-functional Collaboration Process Optimization Documentation

Requirements

• Experience: 5+ years in client management, account management, or operations within financial services, wealth management, or technology-driven environments. • Preferred Experience: Prior experience managing client relationships with institutional banks or large financial institutions; experience with estate planning is strongly preferred. • Proven track record of managing high-value or complex client accounts and driving measurable results. • Demonstrated success in cross-functional collaboration, problem-solving, and process improvement. • Deep understanding of financial services workflows, client engagement strategies, or enterprise technology platforms. • Skills: Strong organizational skills, excellent verbal and written communication, technical fluency with SaaS platforms, and ability to manage multiple concurrent workstreams. • Other: High emotional intelligence, attention to detail, client-first mindset, and a proactive approach to problem-solving.

Responsibilities

• Serve as the primary day-to-day contact for assigned institutional accounts. • Manage onboarding and deployment of new users, ensuring a smooth rollout and adoption across client teams. • Coordinate with Product, Engineering, Support, and Compliance teams to resolve client issues and implement workflow improvements. • Track and maintain organized workflows, timelines, and client documentation. • Monitor platform usage, identify opportunities to drive engagement, and escalate risks proactively. • Support client meetings, QBRs, and other reviews with preparation of materials and actionable insights. • Document processes and share knowledge internally to improve team efficiency and scalability. • Act as a trusted advisor, anticipating client needs and providing proactive solutions to enhance satisfaction and retention.

Benefits

• Fully remote, flexible work environment. We do however meet together in person several times a year. • Excellent Medical, Dental, and Vision insurance options, with low-cost premium structures that demonstrate our commitment to offering great value to our employees. • 100% Company Paid Basic Life Insurance, Short Term and Long Term Disability • 100% Paid Parental Leave upon eligibility • Company equity managed through Carta. • 401k with Match and 100% vesting upon hire. • Flexible PTO in an environment where taking time off to relax or recharge is supported and encouraged. • Take time off for holidays—and yes, your birthday counts too. Celebrate, relax, and recharge without thinking twice. • Free estate planning for life!