Parloa - Sr Partner Agent Architect (Germany)
Requirements
• 4+ years of experience in enterprise customer-facing technical roles across solution architecture, systems architecture, enterprise integration, technical consulting, or complex SaaS implementation. • Experience working with strategic partners, systems integrators, consulting firms, or partner-led delivery models. • Strong systems thinking and experience solving complex problems across multiple systems and data sources. • Experience with enterprise SaaS platforms such as CRMs, ERPs, ticketing systems, contact center platforms, or workflow tools. • Proficiency in REST APIs, JSON/XML, API testing tools such as Postman, and authentication patterns including OAuth, API keys, and JWT. • Experience reading API documentation, defining field mappings, and troubleshooting integration behavior. • Ability to evaluate technical feasibility, architecture quality, scalability, security, and delivery risk. • Comfort working hands-on with integrations, configuration, testing, and troubleshooting. • Strong understanding of LLMs, prompt engineering, conversational architecture, and enterprise AI workflows. • Ability to translate customer requirements into reliable prompts, conversational flows, and agent behaviors. • Strong stakeholder and project management skills, with experience leading workshops, discovery sessions, or architecture discussions. • Excellent communication and consultative problem-solving skills across technical and non-technical audiences. • Entrepreneurial mindset, strong initiative, and comfort operating in an evolving environment. • Excellent written and spoken German & English is required • Experience enabling systems integrators or technical delivery partners. • Exposure to contact center, telephony, or enterprise CX technologies. • Experience with integration platforms such as MuleSoft, Boomi, Workato, or SAP Integration Suite. • Familiarity with embeddings, tool calling, retrieval, or agent orchestration. • Experience with SSML, lexicons, regex, or voice configuration. • Exposure to TypeScript, Node.js, Git, CI/CD, cloud infrastructure, or Kubernetes. • Experience supporting enterprise go-lives and production troubleshooting. • Our Recruiting Process: • Talent Acquisition → Hiring Manager → Technical & Expert Interview(s) → Bar Raiser • Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. • Parloa is an e-verify employer in the USA. Please click here to learn more. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Responsibilities
• You will work as a technical delivery partner alongside Forward Deployed Engineering (including SAP integration specialists) on shared technical outcomes: reliable connectivity, correct data contracts, and agent behavior that holds up in production. You are expected to work on integration mechanics where they directly impact agent quality: API contracts, authentication and token flows, request/response shaping, pagination and filtering, error handling, latency and timeouts,, and environment-specific constraints, and to debug, validate, and tighten those paths using structured tests and measurable evidence. • This is not a “design-only” handoff model: you will configure, test, and iterate integration-connected agent capabilities with the same engineering rigor you apply to prompts and conversational structure, escalating to deeper platform engineering when the problem crosses into core product/runtime ownership. • Our Recruiting Process: • Talent Acquisition → Hiring Manager → Technical & Expert Interview(s) → Bar Raiser • Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. • Parloa is an e-verify employer in the USA. Please click here to learn more. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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