Parloa - Senior Agent Architect
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Requirements
• 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences • Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes • Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact • Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning • Strong project and stakeholder management skills, with passion for meeting milestones and effective communication • Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs • Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic • Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.) • Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms) • Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience • Familiarity with A/B testing methods to ensure AI agent performance at scale • Experience building custom connectors via integration platforms such as Paragon (TypeScript) • Experience with Git-based version control and CI/CD pipelines • Familiarity with middleware architecture • Our Recruiting Process: • Talent Acquisition → Hiring Manager → Technical Interview(s) & Expert Interview → Bar Raiser
Benefits
• We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. • At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. • We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. • Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. • Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package. • $113,000—$129,000 USD • Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. • Parloa is an e-verify employer in the USA. Please click here to learn more. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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