Parloa - Senior Agent Architect (UK)

• 3+ years of experience in enterprise customer-facing roles, with proven expertise in solution architecture, systems architecture, or enterprise integration. • Strong systems thinking, with a track record of solving complex technical problems across multiple systems and data sources. • Experience with complex SaaS implementations at scale (CRMs, ERPs, contact center platforms, ticketing systems). • Proficiency in REST API design, JSON/XML data structures, API testing tools (e.g., Postman), and API authentication patterns (OAuth, API keys, JWT). • Experience reading and consuming API documentation across enterprise SaaS platforms, including data transformation and field mapping logic. • Analytical and critical thinker with expertise in risk assessment and problem-solving. • Strong project and stakeholder management skills, with a passion for meeting milestones and effective communication. • Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact. • Ability to analyze customer requirements and translate them into LLM prompts and conversational flows, with attention to subtle conversational nuance and A/B testing to assess agent performance. • Prior conversation design, prompt engineering (e.g., chain-of-thought, few-shot learning), or A/B testing experience is a plus, not a requirement - we will train this. • Our Recruiting Process: • Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser • Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. • Parloa is an e-verify employer in the USA. Please click here to learn more. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.