fundingcircle - Complaints Officer
Requirements
• We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day. • 1 year of complaint handling experience ideally within the financial services industry. • A strong understanding of the FCA complaint handling process and timelines. • Demonstrable experience in resolving complaints both verbally and in writing. • Ability to communicate complex information relating to financial products and services to customers. • Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity • Confident using approved AI tools safely and effectively to enhance your output and find a better way of working • We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.
Benefits
• We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us! • Our Circler Proposition focuses on five areas: • Flexibility: We provide a benefit allowance you can tailor to your own life and family. • Health: This includes private medical and dental, health assessments, and access to a digital GP. • Wealth: We offer life assurance, share schemes, and financial coaching. • Development: You get a dedicated annual learning allowance to help you level up. • Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans. • We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family. • READY TO JOIN A MISSION THAT MATTERS? WE’D LOVE TO CHAT!
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