Airspace - Senior Manager, Network Operations

• 2-5+ years of experience in network operations, field operations, or multi-site operations leadership, with people-management experience across more than one function or team type • Experience managing managers, not just individual contributors — comfortable coaching leaders who each own a full geography as well as leaders who own a specialized, narrower function • Comfortable being one of three decision-makers on a consequential call rather than the sole decision-maker — shares authority well without diluting accountability • Comfortable making a fast, sometimes unpopular prioritization call between two peers who each think their need is more urgent — this happens routinely with a shared Agent Lead, and defaulting to indecision or letting it resolve itself is not an option • Strong operational judgment — you can tell the difference between a regional issue that should stay with the RNM and a cross-regional issue that genuinely needs senior management-level intervention • Experience partnering with a strategic or business-development-style function receiving handoffs of new capabilities or accounts, and translating them into operational reality on the ground • Clear, direct communicator, comfortable resolving disagreements between peers who report to you and who may see a shared problem differently • Bachelor’s degree in a related field, or equivalent practical experience • Success Metrics • Success Metrics • Performance standards, tooling, and escalation protocols are consistent across all four regions. RNMs and Agent Leads report a clear, well-functioning working relationship with each other, not friction that routes to you by default. Agent deactivation decisions are documented consistently and held to the same bar across all four regions. Handoffs from Network Solutions land cleanly, RNMs and Agent Leads report feeling equipped, not blindsided, by new capabilities or accounts. • The RNM and Agent Lead structure is running with enough maturity that it no longer requires your active mediation to function well. Cross-regional consistency in standards and quality is measurably improved. You are spending more time on capacity planning and strategic partnership with the VP and Network Solutions than on resolving day-to-day friction between your direct reports. • Your First 90 Days • Your First 90 Days • Build individual working relationships with all four Regional Network Managers and both Agent Leads. Get fluent in how the RNM and Agent Lead structure is actually working today, where the seams are clean and where they’re not. Sit in on at least one agent deactivation decision to understand how that three-way call is functioning in practice. Build a working relationship with the Director, US Network Solutions and the Lead, US Network Strategy & Operations. • Your First 180 Days • Your First 180 Days • Performance standards and escalation protocols are consistent and well understood across all six direct reports. You have a track record on agent deactivation decisions that RNMs, Agent Leads, and Procurement trust. At least one Network Solutions handoff has gone through cleanly with your involvement from early in the build. The VP sees you as the person keeping regional execution consistent, not just the person four RNMs happen to report to. • Job Info • Job Info • Department: Network • Reports to: VP, US Network • Location: Remote (U.S.), with periodic travel to support regions and cross-functional handoffs • Direct reports: 4 Regional Network Managers, 2 Agent Leads (6 total)