Lantern - Senior Manager, Network Success
Requirements
• Bachelor’s degree required. • 10+ years of relevant experience in provider network management, healthcare operations, or account leadership. • 3+ years of team management experience (5+ years preferred). • Industry experience strongly preferred, including familiarity with Centers of Excellence models, provider networks, or value-based care environments. • Proven track record of leading and scaling high-performing teams. • Experience leveraging AI, automation, or workflow tools to scale team output and streamline operations strongly preferred. • Demonstrated success managing complex stakeholder environments and cross-functional initiatives. • Strong operational and strategic planning capabilities. • Excellent problem-solving and decision-making skills in fast-paced environments. • Exceptional communication and executive presence with both internal and external stakeholders. • Experience with project management and CRM platforms (e.g., Salesforce, Jira, Monday.com, Microsoft Project).
Responsibilities
• Provider Relationship Management and Growth • Serve as executive sponsor for Lantern’s largest and most strategic provider groups, building durable and trusted relationships. • Align Lantern’s capabilities with provider goals, advocating internally to address needs, remove friction, and enhance partnership value. • Drive revenue and network performance through proactive engagement, retention strategies, and identification of expansion opportunities. • Lead renewal and retention efforts for high-value provider accounts, mitigating churn risk and strengthening long-term alignment. • Strategic Planning and Operational Excellence • Define team strategy, priorities, and operating rhythms to achieve growth, engagement, and retention targets. • Partner with VP, Network Success to enforce and improve scalable account planning frameworks, reporting cadences, and performance management systems. • Identify operational bottlenecks and implement process improvements that increase efficiency and service quality. • Establish data-driven visibility into team performance, provider health, and network outcomes. • Identify, pilot, and scale AI-enabled tools and automation across core Network Success workflows (e.g., credentialing, settlement reconciliation, SCA drafting, escalation triage) to increase team capacity without proportional headcount growth. • Partner with Analytics and Product/Engineering to surface high-leverage AI use cases and translate successful pilots into repeatable, documented processes. • Cross-Functional Collaboration • Partner with Member Services, Claims, Clinical, and Product teams to align workflows and ensure consistent provider experiences. • Define escalation pathways, roles, and handoffs across functions to improve execution and responsiveness. • Advocate for system and process enhancements that improve provider engagement and operational effectiveness. • Team Leadership and Development • Lead, mentor, and develop a team of network and territory managers responsible for provider relationships. • Build a high-performance, collaborative culture centered on accountability, execution, and provider success. • Provide structured coaching, training, and development plans to strengthen team capability and impact. • Build team fluency with AI and automation tools, ensuring Provider Success Managers and Associates can adopt new AI-enabled workflows quickly and confidently. • High provider retention and satisfaction across priority markets and accounts. • Clear, repeatable account planning and performance management infrastructure implemented across the team. • Improved operational alignment across Network, Member Services, Claims, and Clinical functions. • Strong engagement and productivity across territory management teams. • Measurable growth in provider participation, utilization, and network performance. • Reduction in escalations, friction points, and time to resolution for provider issues. • Measurable efficiency gains and reduction in manual work driven by AI-enabled process automation across the team.
Benefits
• Medical Insurance • Dental Insurance • Vision Insurance • Short & Long Term Disability • 401k with company match • Paid Parental Leave • Compensation: Base salary range: $130–$160, depending on relevant experience, location, and qualifications. • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. • LOGIC • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with. • INCLUSION • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change. • HUMANITY • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. • TRUTH • You thrive in a Team Environment. Collaboration is key in innovation and creating change. • These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. • LIGHT • LIGHT • If this sounds like you, we would love to connect to speak further about career opportunities at Lantern. • Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process. • Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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