• Review, investigate, and take appropriate action on user reports and proactive detections related to safety concerns such as harassment, threats, non-consensual imagery, and other Community Guidelines violations, balancing speed with thoughtful judgment.
• Provide high-touch, trauma-informed support to members experiencing safety incidents, responding with empathy, clarity, and professionalism in moments that matter.
• Apply Bumble policies consistently when enforcing actions on accounts and content, contributing to a respectful and trustworthy ecosystem.
• Collaborate with partners across Trust & Safety, Customer Experience, and Legal to escalate and resolve complex or high-risk cases, working cross-functionally with purpose and ownership.
• Use internal tools and AI-supported workflows to triage, assess, and document cases efficiently, while exercising human judgment in nuanced decisions.
• Participate in on-call rotations, including nights, weekends, and holidays, to support a global member base and shared responsibility for safety.
• Contribute to continuous improvement by sharing insights, patterns, and feedback that help strengthen policies, processes, and member outcomes.
• Role model Bumble values such as Respect and Courage by handling sensitive content with care, accountability, and integrity.