yubo - Trust & Safety Specialist
Requirements
• Strong analytical skills and the ability to evaluate situations within their broader context. • Objective decision-making, with the ability to apply guidelines consistently under pressure. • Quick, confident decision-making, especially in time-sensitive situations. • High adaptability and comfort navigating evolving rules, products, and risk landscapes. • Strong communication skills and ability to provide relevant input when needed. • Ability to step back, reflect, and assess complex or sensitive situations with neutrality. • High social intelligence and cultural awareness.
Responsibilities
• Develop strong expertise in online risk and abuse, with a specific understanding of how interactions on social and dating platforms work. • Investigate and assess user reports, applying internal guidelines objectively and consistently. • Conduct risk assessments to determine severity, urgency, and potential impact, escalating high-risk cases when necessary. • Monitor livestreams in real time, responding quickly to behaviors that violate our Community Guidelines. • Identify operational, product, or policy gaps, and propose improvements that enhance user safety. • Report and document technical bugs encountered during moderation or investigations. • Contribute to the improvement of processes, best practices, and documentation. • Analyze and report emerging trends within your specific market, ensuring the Trust & Safety and Product teams have accurate, timely insights to adapt strategies. • Prepare regular reports summarizing key learnings, risks, and trends observed on the platform. • Contribute to cross-functional safety initiatives by providing relevant insights and share regional context that may affect user behaviors or risks. • PROFESSIONAL BACKGROUND • 2–4 years of experience in Trust & Safety, online moderation, risk assessment, or a related field. • Nice to have: Customer Support experience; experience in environments with real-time decision-making. • SPECIFIC KNOWLEDGE & MARKET FIT • Languages: Spanish (Native/C1/C2) and English (B2 minimum). • Strong understanding of the market culture, youth trends, and online behavioral norms. • Good knowledge of social media platforms, user dynamics, and digital communities. • Understanding of how dating and social discovery apps work, including typical risk scenarios (e.g., misrepresentation, boundary-pushing, emotional manipulation, unwanted contact).
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT