Dropbox - Staff Site Reliability Engineer, Production Engineering
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Requirements
• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience. • 12+ years of experience in software engineering, site reliability engineering, infrastructure engineering, or related technical roles. • Proven ability to define and deliver multi-year, multi-team reliability, infrastructure, or platform strategies with measurable business and customer impact. • Deep experience with distributed systems, production operations, observability, incident response, SLOs/SLAs, debugging, and reliability risk management. • Demonstrated ability to diagnose complex technical problems, debug production systems, automate operational workflows, and design resilient software components. • Experience influencing engineering roadmaps across multiple teams and making technical decisions that optimize for the broader engineering organization. • Strong communication and collaboration skills, with the ability to align cross-functional stakeholders through ambiguity and drive execution across teams. • Experience adapting reliability strategies, developer tooling, or operational processes for AI-assisted software development workflows. • Experience building or scaling observability, debugging, incident management, or developer productivity platforms for large engineering organizations. • Experience leading reliability improvements in environments with high deployment velocity, complex service dependencies, and large-scale production systems. • Track record of mentoring senior engineers, setting technical standards, and spreading reliability best practices through documentation, reviews, talks, or architecture guidance. • Familiarity with AI-enabled tooling, agentic development workflows, or operational risks introduced by rapid automation in the software development lifecycle.
Responsibilities
• Define and evolve Dropbox’s company-wide technical reliability strategy to support the changing engineering environment created by AI-assisted and agentic software development. • Set multi-year reliability goals, standards, and roadmaps across observability, debugging, incident management, service health, and operational readiness. • Lead cross-team initiatives that reduce reliability risk as software delivery velocity, pull request volume, service complexity, and incident volume increase. • Partner with engineering leaders and platform teams to improve monitoring, alerting, debugging, SLOs, SLAs, and incident response systems at company scale. • Identify emerging reliability risks introduced by AI-enabled development workflows and design scalable systems, processes, and guardrails to mitigate them. • Provide technical leadership and mentorship to engineers across teams, raising engineering quality, reliability judgment, and operational excellence. • Drive clear communication and alignment with senior stakeholders on reliability priorities, tradeoffs, risks, and execution progress. • Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying.
Benefits
• This role is not available in Zone 1 • $223,400—$302,200 USD • $198,600—$268,600 USD • The range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Please note, OTE are for sales roles only.Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range.Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows: • US Zone 1: San Francisco metro, New York City metro, or Seattle metro • US Zone 1: • US Zone 2: California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Illinois (Chicago metro), Indiana (Chicago metro), Maryland, Massachusetts, Michigan (Chicago metro), New Hampshire, New Jersey (outside NYC metro), New York (outside NYC metro), Oregon, Pennsylvania (D.C. metro), Pennsylvania (outside NYC metro), Texas (Austin metro) Virginia (DC metro), Washington (outside Seattle metro), Washington DC metro, West Virginia (DC metro), Wisconsin (Chicago metro) • US Zone 2: • US Zone 3: All other US locations • US Zone 3: • Check Your Zone
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