TTEC Digital - Senior Consultant, Zoom Contact Center - Remote

Remote - Philippines$110k - $170k6mo ago

Remote Senior APAC Software Logistics Senior Advisor Remote Assistant Business Intelligence Analyst Zoom Risk Management JavaScript

Requirements

• Experience creating and presenting to executive level stakeholders (technical and non-technical). • Desire to work in a fast-paced environment. • Ability to work US daytime hours

Responsibilities

• Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. • Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments • Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation • Ability to mentor Software Engineers • Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript • Code and test projects. • Deliver high-quality software on time. • Attend meetings and training as required. • Work with system analysis and project management for the successful completion of a project.