openloophealth - Enablement Specialist, Go-To-Market Readiness
Requirements
• Experience in a revenue-generating or B2B customer-facing role, such as sales, account management, or customer success. • Strong written communication skills, with the ability to turn complex or technical information into clear, plain-language content. • Comfort asking questions, chasing down answers, and following through without waiting for perfect instructions. • Strong organization and attention to detail, with the ability to manage multiple tasks against deadlines. • Experience or certifications in instructional design, employee enablement, or project management. • Familiarity with knowledge management systems such as Confluence, an LMS, and project tracking tools such as Jira. • Experience in healthcare, digital health, or a B2B services environment. • We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. • Sound like a good fit? We’d love to meet you.
Responsibilities
• Support product and program launches • Execute defined tasks within launch readiness projects, including building Confluence documentation, developing eLearning courses with Articulate and EasyLlama, and drafting toolkit components such as FAQs and quick-reference guides. • Conduct discovery interviews with subject matter experts across Product, Clinical Program Operations, and Product Engineering to gather the details revenue teams need, and translate what you learn into clear, accurate content. • Apply established enablement frameworks and templates to new products and pathways so every launch follows a consistent, repeatable approach. • Own program and product updates • Own defined projects related to updates to existing programs and products, from identifying what changed through updating Confluence documentation and training materials. • Keep GTM content in Confluence organized, current, and easy to find, flagging outdated or conflicting information before it causes confusion in the field. • Track your work and deadlines in the team's system of record, and close the loop with stakeholders when updates go live. • Collaborate cross-functionally • Partner with Product Marketing, Revenue Operations, Revenue Enablement, Clinical Program Operations, and Product Engineering to gather inputs, review drafts, and confirm accuracy of enablement deliverables. • Help eliminate the "telephone game" by making sure every customer-facing team receives the same accurate information about what's changing and why.
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