ZeroRisk - Business Analyst (Implementation Manager)
Requirements
• · 3–6+ years in Implementation Analyst / Configuration Analyst / Business Systems Analyst roles within SaaS or enterprise platforms • · Strong experience configuring platforms (workflows, rules, roles, forms, dashboards) using no-/low-code tools • · Proven experience in process modelling (BPMN/flowcharts), requirements definition, and UAT execution • · Solid understanding of data mapping and working with structured data (CSV, basic SQL preferred) • · Comfortable working with APIs and integrations (no coding required) • · Strong stakeholder management, workshop facilitation, and structured documentation skills • · Knowledge of PCI DSS, merchant acquiring, payments, fraud, or risk/compliance platforms • How We Measure Success (KPIs) • · % of requirements delivered through configuration (vs custom development) • · % of onboarding delivered using standardised templates and playbooks • · Time-to-first-value for new merchant cohorts and programmes • · UAT pass rates and defect escape rate post go-live • · Reduction in engineering dependency during implementation • · On-time delivery of rollout waves and merchant activation metrics • · Quality and completeness of documentation and runbooks • · Stakeholder satisfaction (acquirer and merchant) • Working with the Project Manager • · The PM owns delivery planning, RAID management, and communication cadence • · You own configuration scope, quality, and implementation execution
Responsibilities
• Discovery & Solution Design • · Run structured workshops with acquirers, PSPs, and merchant stakeholders to capture current (as-is) and target (to-be) processes • · Map and optimise merchant lifecycle journeys (onboarding, PCI enrolment, assessments, scanning, risk scoring, alerts, reporting) • · Translate business rules into clear, testable requirements, user stories, acceptance criteria, and process flows • Configuration & Implementation • · Configure ZeroRisk modules, workflows, and rules (e.g. onboarding steps, SAQ logic, scanning schedules, notifications, dashboards) • · Set up hierarchies, roles/permissions, data structures, forms, and reporting packs • · Prepare and manage environment baselines, configuration versioning, and decision logs • · Deliver solutions primarily through configuration, minimising custom engineering work • Data & Integrations (Partnering with Specialists) • · Define data mappings for merchant and reference data • · Support data imports, validation, and reconciliation • · Collaborate with integration engineers on APIs, interfaces, and error handling • · Define and execute structured UAT processes, including test case creation, execution, and defect tracking • · Ensure UAT entry and exit criteria are met before go-live • · Validate end-to-end workflows and configurations • · Drive UAT quality and coverage, reducing production defects and rework • Rollout & Go-Live • · Orchestrate merchant rollout waves, readiness checklists, and go-live plans • · Manage communications and ensure operational readiness • · Support early-life operations and issue resolution • Standardisation & Scale • · Develop and maintain reusable onboarding playbooks, configuration templates, and merchant journey patterns • · Identify opportunities to standardise configurations and reduce bespoke implementation work • · Contribute to continuous improvement of the delivery framework and processes • · Support the transition from person-led to system-led delivery execution • Knowledge & Documentation • · Create and maintain high-quality configuration documentation, runbooks, and implementation artefacts • · Contribute to the central knowledge model to enable Delivery, Customer & Merchant Support teams to operate independently • · Ensure all implementations are fully documented, consistent, and repeatable • Handover & Ownership Transition • · Ensure structured handover to CS&MS with complete documentation, configuration clarity, and operational readiness • · Define and validate handover readiness criteria before project completion • · Support a smooth transition from onboarding to BAU operations • Systems & Tooling • · Work within system-led delivery tools (e.g. Jira, UAT tools, workflow systems) • · Maintain accurate tracking of requirements, configuration, and testing within core systems • · Contribute to the continuous improvement of delivery tooling and workflows • Multi-Project Delivery • · Manage multiple implementations concurrently at different lifecycle stages • o e.g. configuration build on Project A • o UAT on Project B • o discovery on Project C • · Provide clear status updates on progress, risks, and dependencies • · Raise blockers early with proposed solutions and impact • · Define milestone-based delivery plans (environment ready, baseline, build, UAT, go-live) • · Maintain a live configuration backlog and change log • · Identify scope changes early and communicate impact with options • · Deliver high-quality implementations • · Reduce dependency on engineering • · Build repeatable, scalable onboarding processes • · Contribute to a system-led operating model across the organisation
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