Episode Six US - Senior Business Analyst
Responsibilities
• Liaising between the customers and the internal tech team. • Understanding and analyzing customer's business needs. • Acting as an information source and communicator between multiple parties/teams. • Gathering business requirements from customers. • Providing business analysis based on the requirements for solution design. • Assisting Client PM in providing business impact analysis and milestone definition for projects. • Preparing documents for internal tech teams for interpreting business requirements. • Assisting internal tech teams for requirements details explanation during development and testing. • Supporting customer implementations, including issue capturing/preliminary analysis/reporting/cause analysis/business impact analysis. • Coordination with different teams for trouble shooting. • Organizing and summarizing issue report analysis for internal team reference. Facilitating root cause analysis and assisting the internal team for permanent enhancement. • Assisting support team for operational issues. • Contributing to internal product enhancement. • Providing subject matter expertise to our clients and colleagues. • Support our Business Development team in technical pre-sales exercises with potential customers. • Answering RFI/RFP/RFQ (technical focus) and other customer proposals for the business development team.
Benefits
• Flexible payment options including credit, debit, multiple currencies, frequent flyer miles, loyalty points, and digital payments on the same card/digital wallet. • Being part of a "Top 10 Place to Work in Fintech." • Growth opportunities with more than 10x growth since launching in 2018.
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