New Era Technology - Service Desk Engineer (APAC) (Potential future opportunity)
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Requirements
• Customer support experience with a professional approach • Strong understanding of networks, routers, and Microsoft systems • Logical diagnostic skills and troubleshooting ability • IT qualifications (Cert III or related tertiary education preferred) • Bonus: CCNA, MSCA, VMware, or Fortinet certifications • If you're ready to build great client relationships while solving real technical challenges, let's Talk. • New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). • View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ • We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] . • @neweratech.com
Responsibilities
• Monitor and administer LAN/WAN networks and service systems • Investigate and resolve backup failures and technical issues • Provide prompt technical support via phone and email • Configure hardware and network equipment • Document everything in ConnectWise and meet SLA requirements
Benefits
• Competitive benefits package • Access continuous training and industry certifications like CCNA, MSCA, VMware, or Fortinet preferred but not required for initial role. Cert III qualification is also considered a plus. • Join team that prioritizes personal and professional development in an empowering workplace culture
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