Tide - Senior IT Support Engineer

• Support IT operations for both in-office and remote teams, ensuring a smooth, efficient , and high-quality service delivery • Site lead for the office location • Oversee IT infrastructure and endpoint management systems, including Intune, Jamf, SSO, MDM and core SaaS platforms, ensuring system availability and performance • Manage and maintain office audiovisual (AV) equipment, ensuring high availability and a seamless user experience for conference rooms, digital signage, and internal events • Manage IT assets, including procurement, life cycle tracking, audit support, provisioning, and secure decommissioning of devices and IT resources • Ensure seamless employee experience by overseeing onboarding, offboarding and device management workflows, collaborating closely with People Ops and Security teams • Collaborate with cross-functional teams, such as Engineering, Workplace and Security, to ensure alignment on technology initiatives, security policies, and operational improvements • Support automation and process efficiency, identifying and implementing opportunities to reduce manual work and enhance support through automation tools, scripting and system integrations • Participate in the on-call rotation to provide after-hours technical support as required • Ensure compliance with company policies, security protocols and industry best standards, supporting audits, risk assessments and security posture improvements • What Makes You a Great Fit? • Proven track record in IT support operations across engineering, support, and site services, ensuring reliability and efficiency at scale • Experience of ITIL-based processes to drive standardisation, reduce operational noise, and improve service delivery • Skilled in balancing day-to-day operational demands through ITSM tools such as Jira • Hands-on expertise with modern IT tools including Microsoft Intune, Meraki Wireless Networks, Jamf • Experienced Windows and Mac device and application trouble shooting • G-Suite and MS-Office support skills • Exposure to Github and Terraform, with focus on Infrastructure as Code(IaC) • Experiences in driving automation initiatives to eliminate respective tasks and streamline support operations • Adept at building clear workflows and documentation • Effective communicator with both technical teams and non-technical teams from all levels. • Passionate about enabling productivity, scalability and a seamless end-user experience through strong IT foundations • TIDE IS A PLACE FOR EVERYONE