Atticus - Business Operations Lead
Requirements
• You were/are at a top consulting firm and thrived there. • You’ve led ambiguous projects end-to-end: framed the question, owned a complex model, made the call, and worked hand-in-hand with the client team to implement. • You’re excited to own our toughest modeling workstreams. • You’re a kind and thoughtful colleague who knows how to shape a great team culture, persuasively advocate for your ideas, and get buy-in from others. • You have a demonstrated commitment to doing good and helping people. • Bonus / Nice-to-Have: • You took on management ahead of tenure (e.g., EM at McKinsey, mini-PL at BCG, Manager at Bain). • You have experience with marketplace businesses or complex consumer services (insurance, fintech, medical, real estate, etc.). • You’ve done consumer-focused research or discovery work, or something else that makes you comfortable interviewing and empathizing with people from all walks of life. • We are strongly committed to building a diverse team. If you’re from a background that’s underrepresented in tech, we’d love to meet you
Responsibilities
• Our business is complex and multi-faceted: We play in an enormous space with huge barriers to entry, we have no direct competitors, and as a two-sided marketplace we have to coordinate multiple constituencies via a complex funnel with some parts that are all tech and others that are fully human. Every day we face new operating challenges that require someone to quickly gather data, make a decision, and execute. • So, in addition to software engineers, lawyers, and marketers, our team includes a bunch of ex-consultants (our CEO is a BCG alum and we’ve built a small BizOps org from BCG, Bain and McKinsey). To a level that’s unusual among our peer startups, we’re investing in building a top-tier Strategy & Business Operations team that oversees the core of our business and drives key projects, and we’re hiring several more consultants to join it. • This job mixes things in any good consultant’s comfort zone (devising strategy, managing and coordinating projects, gathering and analyzing data) with responsibilities unique to being an operator in a fast-growing tech company (user research, product development, growth marketing, venture finance). Typical projects you’d own: • Design, test, and ship a site experiment for our new Injury vertical to qualify and convert clients. • Find the gaps in our client service operations and lead the project that cuts our costs to serve each client by 25%. • Rebuild the model that predicts what each case is worth, and wire it into how we bid on ads and forecast the business. • Stand up and run a new QA function: build the tooling and interface, design the process, and train the team.
Benefits
• This is a rare opportunity to join a startup that has strong traction (substantial funding, well-respected backers, tremendous growth, and many happy customers) but is still small enough that you can have a huge impact and play a role in shaping our culture. • We’re a certified B Corporation tackling a critical social problem. Our mission to help people in need drives everything we do, and your work here will touch many lives. • We offer competitive pay — including equity for all employees — and generous benefits: • Medical and dental insurance with 100% of premiums covered for employees and their families • 15 vacation days & ~20 paid holidays each year (including two weeks at end-of-year) • Free membership to OneMedical • $600/year internet stipend • $1,000/year reimbursable stipend for education and training outside of work • Up to $1,200/year student loan repayment assistance • 401(k) and optional HSA/FSA • Humble, thoughtful, smart, fun colleagues • We anticipate the base salary band for this role will be between $150,000 to $190,000 in addition to equity and benefits. The salary at offer will be determined by a number of factors such as candidate’s experience, knowledge, skills and abilities, as well as internal equity among our team. • Location • Location • This job is fully remote and we’re committed to empowering everyone with flexibility. Work remotely, and travel to LA (on the company dime) as needed to be with your colleagues – usually quarterly, plus offsites. We care a lot about building a great culture and we think some interactions need to happen in person, so we put a lot of thought into retreats, offsites, and other ways to gather.
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