pingwind - Help Desk Customer Service Technician

Remote - USA *+ Equity1w ago

Remote NA Technical Sales Representative Reporting

Requirements

• Working knowledge of web-based applications and data access mechanisms. • Database management and administration tools experience. • Experience with enterprise level applications. • Maintain confidentiality of information processed or prepared. • Specialized training in system configuration. • ServiceNow ticket system. • Strong communication and collaboration skills. • Experience providing technical support.

Responsibilities

• Application Issue Resolution: Analyze application problems, document, resolve or escalate to Tier. • Daily Calls Participation: Engage in daily operational calls with stakeholders to review high-profile issues, updates, and new concerns. • Troubleshooting PC Setup and Browser Optimization: Diagnose and troubleshoot issues related to PC settings, browser optimization, access issues and network problems using remote technology tools. • Track Efforts with VA Enterprise Service Desk (ESD): Use the ServiceNow ticket system to track and manage issues from inception to resolution. • Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner. • Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks. • Ability to easily adapt to and learn new technologies. • Ability to coordinate, research, and analyze special projects/reports. • Establish and maintain effective working relationships • Ability to perform duties with awareness of all requirements and company policies. • Must possess positive, professional, interpersonal skills.

Benefits

• · Eleven Federal Holidays • · Paid Time Off accrued each pay period • · Parental Leave • · Three medical plan choices with generous employer contribution • · Dental and Vision Insurance • · Company paid Short-Term and Long-Term Disability • · Company paid Life and AD&D Insurance • · 401k with competitive matching and vesting schedule • · Continuing education assistance • · Short Term / Long Term Disability & Life Insurance • · Medical, Dependent Care and Commuter Flexible Spending Accounts • · Employee Assistance Program • · Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass) • · 529 College Savings Plan • · Legal Insurance • · Pet Insurance • Veterans are encouraged to apply • PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. • Required Clearance: Public Trust Clearance. Must be a U.S. citizen or permanent resident and be eligible for this clearance. • Certifications: N/A • · Parental Leave • · Legal Insurance • · Pet Insurance